AI process automation · Made in Black Forest
Your Digital Worker powered by AI.
MR.KNOW builds your digital worker straight from the job description – AI-powered, GDPR-compliant and based on the open BPMN 2.0 standard.
Automation that feels like teamwork.
Proven
Measurable success (ROI)
Less routine work, predictable costs, solving the skills shortage.
Challenges
- Your team is working at its limit
- Routine tasks eat up valuable time
- Processes stall
- Qualified staff are hard and expensive to find
- Every departure takes experience and knowledge with it
- Order peaks leave you short on flexibility and manpower
The solution: digital workers
- Smart assistants ease the daily workload
- Tireless workers crunch through mountains of data in the background
- Agents handle complete processes on their own
- Ready to work without recruiting – around the clock
- Knowledge stays in the company and is available at any time
- Scale with demand, deployed flexibly where the pressure is greatest
professional fully onboarded
recruiting costs
Our digital workers
AI-powered team members for more efficiency, quality and growth.
Audit Assistant
Audit & accreditation
- Technical, medical & legal expert reports
- Custom question catalogues (BPMN 2.0)
- Risk & hazard assessments
Available as
AssistantAgent
Automationup to62 %
Border Assistant
Border control & authorities
- Structured capture of cases & individuals
- Digitalisation of all required documents
- Document & identity verification
Available as
Assistant
Automationup to64 %
Consulate Assistant
Diplomatic missions
- Receive & process visa applications
- Passport matters & identity documents
- Citizenship & register enquiries
Available as
AssistantAgent
Automationup to66 %
Contract Assistant
Contract management
- Automatic document creation in Word, PDF & HTML from templates
- Individual & framework contracts, custom contract types
- Clause management & versioning
Available as
AssistantAgentWorker
Automationup to66 %
Customs Assistant
Customs & foreign trade
- Digitalisation of paperless import/export processes
- Support for multi-country & multi-procedure customs handling
- Commodity code management
Available as
Assistant
Automationup to72 %
Developer Assistant
IT & development
- Application development without programming (zero-coding)
- Targeted adjustments via low-coding
- Process modelling with BPMN 2.0
Available as
AssistantAgentWorker
Automationup to70 %
Emergency Assistant
Emergency management
- Digitalisation of emergency & crisis plans
- Action checklists & automated processing
- Business impact analyses
Available as
AssistantAgent
Automationup to60 %
Energy Assistant
Energy sector
- Move-in & move-out, supply start & end
- Supplier switching (GPKE, GeLi Gas)
- Payment reminders & installment adjustments
Available as
AssistantAgentWorker
Automationup to66 %
ESG Assistant
Sustainability
- ESG data capture from internal & external sources
- Calculation of key figures & ESG scores
- Carbon footprint & emissions (Scope 1–3)
Available as
AssistantAgent
Automationup to58 %
Factory Assistant
Production
- Order monitoring from goods receipt to shipping
- Quality assurance & manufacturing inspections
- Create & manage first-article inspection reports (FAIR)
Available as
AssistantAgent
Automationup to72 %
GDPR Assistant
Data protection
- Capture & maintain records of processing
- Automatic detection of personal-data fields
- Handle access requests
Available as
AssistantAgent
Automationup to60 %
Hotel Assistant
Hospitality
- Reservations & booking processes
- Guest enquiries around the clock
- Check-in & check-out preparation
Available as
AssistantAgentWorker
Automationup to66 %
HR Assistant
Human resources
- Applicant management & recruiting workflows
- Joining & leaving processes (on/offboarding)
- Onboarding checklists & anonymised feedback processes
Available as
AssistantAgent
Automationup to66 %
IFRS Assistant
Financial reporting
- Recognition & measurement of individual balance-sheet items
- Review of accounting treatments & valuations
- Annual & group closing under IFRS/HGB
Available as
AssistantAgent
Automationup to65 %
Innovation Assistant
Idea management
- Digital suggestion scheme (anonymous or open)
- Reviewer assistants with delegation & rating functions
- AI-supported tips & wording suggestions
Available as
AssistantAgentWorker
Automationup to56 %
Investment Assistant
Investment management
- Digitalised request processing with multi-level approvals
- Automated escalation when data is missing
- Configurable CapEx durations
Available as
AssistantAgentWorker
Automationup to60 %
Invoice Assistant
Invoice processing
- Capture via OCR from email, EDI & paper
- Processing of e-invoices in ZUGFeRD, XRechnung & Fattura formats
- Plausibility, consistency & completeness checks
Available as
AssistantAgent
Automationup to76 %
Legal Assistant
Law & firms
- Digital client intake & initial consultation
- Contract review & contract analytics
- Automatic drafting of legal documents
Available as
AssistantAgent
Automationup to60 %
Logistics Assistant
Logistics
- Delivery note, spare parts & fleet workflows
- Automated reconciliation of stock data & goods movements
- Intelligent control of transport capacity utilisation
Available as
AssistantAgentWorker
Automationup to71 %
Mailroom Assistant
Incoming mail
- Document digitalisation & automatic classification
- Multi-channel: post, fax, email, De-Mail & web forms
- OCR & metadata preparation
Available as
AssistantAgentWorker
Automationup to75 %
Order Assistant
Order processing
- Order capture from web form, shop, fax & phone
- Guided order entry incl. order confirmation
- Picking, line-item splitting & set building
Available as
AssistantAgentWorker
Automationup to73 %
Payment Assistant
Payments
- Capture & data import of payment information
- Automatic account allocation (up to around 90 % of cases)
- Automated account posting
Available as
AssistantAgent
Automationup to74 %
Police Assistant
Law enforcement
- Case processing & digital case file
- Automated incident reporting (online police station)
- Faster accident & crime-scene documentation
Available as
AssistantAgent
Automationup to62 %
Procurement Assistant
Purchasing & procurement
- Demand identification & capture with automatic numbering
- Automated ordering with built-in approvals
- Four-eyes principle, value limits & escalation
Available as
AssistantAgentWorker
Automationup to70 %
Public Assistant
Administration digitalisation · OZG
- Building applications & building law
- Business registration & deregistration
- Change of residence & registration
Available as
AssistantAgent
Automationup to64 %
Retail Assistant
Retail
- Inventory management & automated goods receipt booking
- Demand forecasts & automatic order proposals
- Supplier inquiries & quote comparisons
Available as
AssistantAgentWorker
Automationup to70 %
Risk Assistant
Risk & compliance
- Risk analysis & business process optimisation
- Automation of controls & escalations
- Integration of operational risk (OpRisk)
Available as
AssistantAgent
Automationup to62 %
Sales Assistant
Sales
- Lead capture & qualification
- Research & enrichment of customer data
- Nurturing, mailings & scheduling
Available as
AssistantAgentWorker
Automationup to65 %
Security Assistant
ISMS · NIS2 · DORA
- ISMS workflows & policy maintenance
- Risk visualisation & modelling
- Active risk audits & measure tracking
Available as
AssistantAgent
Automationup to63 %
Service Assistant
Customer service
- Answer customer enquiries across all channels
- Capture, prioritise & handle tickets
- Process registrations, bookings & requests automatically
Available as
AssistantAgentWorker
Automationup to68 %
Supply-Chain Assistant
Supply chain act
- Automated risk analyses along the supply chain
- Supplier overview & assessment
- Automated data collection from suppliers
Available as
AssistantAgentWorker
Automationup to70 %
Tax Assistant
Tax advisory
- Initial consultation & ongoing client management
- Assessing & handling tax matters
- IT-supported case processing & full audits
Available as
AssistantAgent
Automationup to64 %
How it works
From job ad to digital worker
In 5 steps to your digital colleague.
References
Results from the field
Measurable impact for our customers – across industries and functions.
75%
ITSG GmbH – up to 75% faster case handling with digital assistants in social-insurance auditing.
200%
Lower Saxony Police – up to 200% more cases handled with digital assistants.
80%
Production Resource Group – up to 80% straight-through invoice posting via invoice assistants.
30%
Globus Fachmärkte – up to 30% optimisation of HR workflows.
50%
Merck – digital assistants in the service portal automate the application process.
30%
KC Risk AG – up to 30% time saved in data processing for securities trading.
70%
Schwarzwald-Baar district office – up to 70% faster application processing and data quality.
100%
DIEHL METAL APPLICATIONS – modern web applications by replacing Notes workflows.
Automation levels
Assistant · Agent · Worker
Three automation levels – matched to the task.
Digital Assistant
BPMN rule-based
Works strictly according to compliance and process rules (BPMN 2.0 & process engine) – perfect for structured rule sets and guided case handling, even in high-security areas.
Digital Agent
AI-powered
Understands unstructured data, emails and contracts via LLMs, takes over complex checks and decisions – autonomous tasks complementing existing systems.
Digital Worker
Autonomous AI orchestration
Solves whole processes autonomously and connects individual AI agents into teams – autonomous data transfer between legacy systems and web APIs, without media breaks.
Benefits
Why MR.KNOW?
From job profile to enterprise platform – one partner for every stage.
Potential analysis
From job profile to digital worker
We don't build just anything. We configure the workers you're missing. Together we analyse your job profiles and workflows, identify time-consuming tasks and translate them into the requirement profile of your new digital worker.
Technology & flexibility
Integrated systems & AI neutrality
Whether a smart assistant, an autonomous agent or a fully automated worker – we realise your digital colleagues exactly as needed and integrate them seamlessly into your system landscape (ERP, CRM, HR). We work in a completely AI-neutral way.
Mid-market focus
Pragmatic AI for the mid-market
The mid-market doesn't need lofty tech talks but measurable relief for its staff. We get you into implementation with fast live prototypes, calculable low-code/no-code solutions and GDPR-compliant architectures.
Enterprise platform
The operating system for digital workers
AI in large enterprises needs structure, governance and central control. With our technology extension AssistantBPM you manage and monitor hundreds of digital workers securely.
Scaling for enterprises
AssistantBPM
The enterprise platform to securely orchestrate digital workers and BPM applications.
The operating system for digital workers
Maximum control and scaling for corporations. AI in large enterprises needs structure, governance and central control. With our technology extension AssistantBPM you manage and monitor hundreds of digital workers securely.
Integration
Open to your IT world
Your digital workers connect seamlessly to existing systems – via open standards and connectors.
n8n
Tanagra
Make
Microsoft Copilot Studio
OpenAI AgentKit
Claude Agent SDK
Google Vertex AI Agents
Azure AI Foundry
Mistral Agents
Empolis
LAILO AI
IBM
Microsoft Azure
AWS
Google Cloud
IONOS
Open Telekom Cloud
STACKIT
SUSE
Salesforce
HubSpot
Microsoft Dynamics
SAP Sales Cloud
Pipedrive
Qlik
Microsoft Power BI
Tableau
SAP Analytics Cloud
Snowflake
Databricks
Microsoft SQL Server
Oracle Database
PostgreSQL
MySQL
MongoDB
IBM Db2
Microsoft SharePoint
DocuWare
ELO
d.velop
OpenText
M-Files
Shopify
Shopware
SAP Commerce
SAP S/4HANA
Microsoft Dynamics 365
Oracle
DATEV
Sage
Infor
NetSuite
abas
Wilken
proALPHA
ams.erp
APplus
IFS
SAP Business One
Dynamics 365 Business Central
Comarch ERP
oxaion
Odoo
SAP Sustainability
Microsoft Sustainability Manager
IBM Envizi
Sphera
Workiva
VERSO
DATEV
Lexware
SAP FI
Stripe
PayPal
HISinOne
CAMPUSonline
Stud.IP
ILIAS
Personio
SAP SuccessFactors
Workday
DATEV Lohn
perbit
ServiceNow
Jira Service Management
Zendesk
OTRS
forumSTAR
EUREKA-FACH
web.sta
eIP
beA
e²A
OpenAI
Anthropic Claude
Google Gemini
Microsoft Copilot
Mistral AI
Meta Llama
Dedalus ORBIS
Oracle Health i.s.h.med
CompuGroup (CGM)
NEXUS
Meierhofer
SAP TM
Transporeon
Soloplan CarLo
Descartes
AEB
MPDV (HYDRA)
Siemens Opcenter
SAP Digital Manufacturing
Forcam
iTAC
Rockwell FactoryTalk
PICTURE
MID
Signavio
ibo
BOC / Adonis
ARIS
bpmn.io
ABBYY
Google Document AI
Azure AI Vision
Verix
TCG
Microsoft 365
Google Workspace
Microsoft Teams
Slack
Notion
INPOL
ViVA
@rtus
ComVor
POLAS
IGVP
Liferay
TYPO3
Drupal
Adobe Experience Manager
Microsoft SharePoint
WordPress
AKDB (OK.*)
MACH
Infoma
H&H
nscale (Ceyoniq)
VIS (PDV)
regisafe
enaio
Governikus
SAP for Public Sector
Rulemapping
Drools
Red Hat Decision Manager
IBM ODM
FICO Blaze Advisor
Progress Corticon
SAP BRFplus
InRule
ConnectWise
Autotask (Datto)
NinjaOne
Kaseya VSA
N-able
Microsoft Intune
Platform advantages
Clear advantages
AI-neutral, sovereign to operate and fully auditable – no black box.
✓ Guaranteed AI neutrality
No vendor lock-in. If market conditions change, we swap the language model seamlessly in the background.
✓ Sovereign deployment
Full flexibility: run as a high-security SaaS cloud or as a complete on-premise installation in your own data centre.
✓ No black box
Every process step is based on the open BPMN 2.0 standard and is fully auditable for your IT compliance.
✓ Investment protection
Holistic process management incl. modelling, process engine, AI orchestration, middleware and low-coding – built for long-term security and scalability.
Infowall
News
Insights, references and events around digital workers.
EventAll about Process Management – Process Hackathon
29.09. - 01.10.2026 at Messe Stuttgart. Real process challenges with iPaaS, AI agents and low-code.
Case studyUniversity of Stuttgart
How the University of Stuttgart digitises and automates administrative processes.
ArticleNIS-2: solving requirements pragmatically
Meet NIS-2 requirements pragmatically – with the MR.KNOW Security Assistant.
More than software
Your partner from the Black Forest
We see ourselves as your partner in solving your skills shortage and process automation. Your success is based on mutual respect and trusting collaboration. Don't wait for applications that no longer come – let's analyse your first job profile together.
FAQ
Frequently asked questions
The most important questions about digital workers.
What is a digital worker?
A digital worker is a configurable, AI-supported software colleague that takes over defined tasks of a job profile – as an Assistant (BPMN rule-based), Agent (AI-powered) or Worker (autonomous AI orchestration).
What does a digital worker cost?
Costs are calculable and depend on scope and automation level. Compared with a classic role, there are no payroll on-costs; the worker operates around the clock and scales by configuration.
Assistant, Agent or Worker – what is the difference?
The Assistant works rule-based on BPMN 2.0, the Agent understands unstructured data via LLMs and makes decisions, the Worker solves whole processes autonomously and integrates existing IT systems.
Is MR.KNOW GDPR-compliant?
Yes. MR.KNOW uses GDPR-compliant architectures, is AI-neutral and can run as a high-security SaaS cloud or as an on-premise installation in your own data centre.
Cloud or on-premise?
Both. You choose between a high-security SaaS cloud and a full on-premise installation – depending on your compliance and governance requirements.
What tasks and departments is a digital worker suited for?
Digital workers take over structured and knowledge-intensive tasks – such as case handling, invoice checking, application and document review, data reconciliation and answering enquiries. Typical areas are administration, finance, sales & service, HR, production and IT & legal.
How quickly is a digital worker ready to use?
You usually see a functional live prototype (Proof of Concept) within a few days. A fully onboarded digital worker is productive in around 10 days on average – without weeks of recruiting.
Can a digital worker integrate with SAP, ERP or CRM?
Yes. Digital workers connect seamlessly to existing systems via open standards, APIs and connectors – including SAP, Microsoft Dynamics, Salesforce, DATEV, DMS systems and databases. Processes are modelled on the open BPMN 2.0 standard and remain fully traceable.
Does a digital worker replace my employees?
No. A digital worker relieves your team of routine and overload so that staff can focus on value-adding work. It closes gaps caused by the skills shortage instead of cutting jobs.
How is a digital worker different from classic RPA?
Classic RPA controls user interfaces through click automation and is error-prone when things change. A MR.KNOW digital worker works process-based on the open BPMN 2.0 standard, combines rule-based flows with AI and connects systems directly via interfaces – traceable and low-maintenance.
Which AI models does MR.KNOW use?
MR.KNOW is AI-neutral: depending on the task and data-protection requirements, leading language models such as OpenAI, Anthropic Claude, Google Gemini or Mistral are used – optionally also locally hosted models on-premise. This keeps you independent of any single vendor.