Solves entire cases autonomously
Takes on complete end-to-end processes on its own – from trigger to documented completion.
Digital Worker
The autonomous digital worker: the Digital Worker solves entire cases on its own, orchestrates AI agents as a team and connects legacy systems and web APIs without media breaks – steered via BPMN 2.0. The AI even proposes the optimal process itself. If required, the Digital Worker can also be experienced as an avatar and by voice.
What is a Digital Worker?
A Digital Worker is the autonomous form of a MR.KNOW digital worker and thus the highest automation level. It doesn't just solve individual tasks but entire cases on its own – from trigger through processing to completion.
Orchestrates AI agents as a team
To do so, the Digital Worker orchestrates several specialised AI agents as a coordinated team and connects legacy systems and web APIs without media breaks. The autonomous data transfer between ERP, CRM, HR and other line-of-business systems runs end to end, with no manual handovers and no breaking points.
Steered via BPMN 2.0
This interplay is steered via the open standard BPMN 2.0. Even a complex, cross-system case stays a modelled, auditable overall process – transparent and in line with the EU AI Act. The human keeps full control and governance.
Which digital worker is the right one?
For clearly governed single tasks the Digital Assistant is enough, for AI-powered decisions on unstructured data the Digital Agent. The Digital Worker combines both into autonomous end-to-end processes.
What sets it apart
- The AI works out the optimal process and proposes it as a BPMN 2.0 model.
- You review, adjust and approve – nobody has to model from scratch.
- Can be experienced as a digital avatar on request.
- Operated by natural voice.
Features of the Digital Worker
Autonomous, orchestrating and end-to-end – entire cases without media breaks.
Orchestrates AI agents as a team
Steers several specialised Digital Agents as a coordinated team – every contribution meshes seamlessly.
Connects systems without media breaks
Autonomous data transfer between legacy systems and web APIs – ERP, CRM, HR and line-of-business systems joined end to end.
Steered via BPMN 2.0
Even complex, cross-system cases stay a modelled, auditable overall process – with no black box.
Transparent & EU AI Act-compliant
Orchestration is traceable and in line with the EU AI Act – the human keeps control and governance.
Around the clock & scalable
Works 24/7 and can be multiplied at will during peak loads – for consistent throughput times and quality.
AI process proposal – as an avatar and by voice
The Digital Worker proposes the optimal process flow itself, AI-supported – and can be experienced as an avatar with natural voice.
AI proposes the optimal process
Based on your tasks and data, the AI works out the optimal process flow and proposes it as a BPMN 2.0 model – you review, adjust and approve.
Experienced as an avatar
The Digital Worker can appear as a digital avatar – a visible face for your digital worker, in portals, at kiosk systems or in the service dialogue.
Natural language & voice
Interaction by voice: the Digital Worker understands spoken requests and replies in natural language – for low-barrier, intuitive operation.
This turns automation into an approachable counterpart: AI-optimised in the background, humanly approachable at the surface.
Assistant · Agent · Worker
Three automation levels – the Digital Worker is the autonomous orchestration level.
Digital Assistant
BPMN rule-based
Works strictly to your compliance and process rules (BPMN 2.0 & process engine) – ideal for structured rulebooks and guided case handling, even in high-security environments.
Digital Agent
AI-powered
Understands unstructured data, emails and contracts via LLMs, takes on complex checks and decisions – autonomous tasks complementing existing systems.
Digital Worker
Autonomous AI orchestration
Solves entire cases autonomously and connects individual AI agents as teams – autonomous data transfer between legacy systems and web APIs without media breaks.
Frequently asked questions
The most important questions about the Digital Worker.
What is a Digital Worker?
A Digital Worker is an autonomous digital worker that solves entire cases on its own and orchestrates several AI agents as a team. It connects legacy systems and web APIs without media breaks – steered via the open standard BPMN 2.0.
How does a Digital Worker differ from a Digital Assistant and a Digital Agent?
The Digital Assistant works rule-based along BPMN processes, the Digital Agent makes AI-supported decisions on unstructured tasks, and the Digital Worker autonomously orchestrates entire cases across system boundaries.
How does a Digital Worker orchestrate multiple AI agents?
The Digital Worker steers specialised AI agents as a coordinated team via modelled BPMN 2.0 processes. Orchestration is transparent and in line with the EU AI Act – the human keeps full control.
Does the AI propose the optimal process itself – and does it work as an avatar and by voice?
Yes. The AI works out the optimal process flow and proposes it as a BPMN 2.0 model; you review and approve. The Digital Worker can also appear as a digital avatar and be operated by natural voice.