Rule-based on BPMN 2.0
Works strictly along your process and compliance rules. Every flow is modelled in the open BPMN 2.0 standard – structured and reproducible instead of rigid bot logic.
Digital Assistant
The rule-based digital worker: the Digital Assistant works strictly along your process and compliance rules on the basis of BPMN 2.0 – traceable, GDPR-compliant and around the clock.
What is a Digital Assistant?
A Digital Assistant is the rule-based form of a MR.KNOW digital worker. As a digital assistant it takes over clearly defined, structured tasks – from guided case handling and checking or approval steps to answering recurring requests.
Modelled processes in the BPMN 2.0 standard
Unlike a plain chatbot, the Digital Assistant follows modelled processes based on the open standard BPMN 2.0. Every step is documented, auditable and adjustable at any time – with no black box and no vendor lock-in. Compliance and process rules are upheld at all times, even in high-security environments.
Integrated into your systems
The Digital Assistant integrates seamlessly into your existing systems such as ERP, CRM or HR – around the clock, freely scalable and GDPR-compliant.
Grows with the task
When a task calls for independent decisions on unstructured data or the autonomous steering of entire cases, the assistant grows into a Digital Agent or Digital Worker.
How it relieves your team
- Takes on backed-up routine – reliably and without a backlog.
- Reliably keeps deadlines and quality.
- Frees up time for the tasks that need human judgement.
- Works around the clock, freely scalable and GDPR-compliant.
Features of the Digital Assistant
Rule-based, traceable and secure – from the very first task.
Traceable & auditable
Every step is documented and verifiable – no black box. Both the business and IT can see at any time what the assistant does and why.
Guided case handling
Ideal for structured rulebooks: checking applications, capturing data, obtaining approvals and reliably answering standard requests.
Around the clock & scalable
Works 24/7 with no waiting times and can be multiplied at will during peak loads – with no extra onboarding effort.
GDPR-compliant & secure
Runs in the cloud or on-premise, AI-neutral and privacy-compliant – right up to high-security environments in public authorities and industry.
Integrated into your systems
Plugs seamlessly into ERP, CRM and HR and, where needed, hands over to Digital Agent or Digital Worker – as part of one end-to-end process.
Trained by your own business team – with no BPMN 2.0 skills
Your business teams transfer their knowledge into digital assistants on their own – from individual rules and work instructions all the way to entire legal texts: via the open standard BPMN 2.0, with functional descriptions or the graphical Process Board, no programming and no detour through IT.
BPMN 2.0 – no prior knowledge
Every flow follows the open BPMN 2.0 standard – yet your business team needs no BPMN knowledge. Understandable building blocks and guided modelling turn domain logic into a clean, auditable process.
Train via functional description
Describe in plain business language what the digital assistant should do – it learns straight from that. No code, no developer tickets, no waiting.
Process Board for everyone
On the graphical Process Board, business teams assemble their workflows like on a Kanban board with digital sticky notes and adjust them anytime. The matching BPMN 2.0 model is then generated automatically.
This way digital assistants never stand still: your business team keeps extending them with new tasks and rules – straight from day-to-day practice, with no dependency on IT.
Examples to get started
Our example workers show typical entry scenarios into the world of digital workers – each can be extended into a Digital Assistant, Agent or Worker.
Assistant · Agent · Worker
Three automation levels – the Digital Assistant is the rule-based entry point.
Digital Assistant
BPMN rule-based
Works strictly to your compliance and process rules (BPMN 2.0 & process engine) – ideal for structured rulebooks and guided case handling, even in high-security environments.
Digital Agent
AI-powered
Understands unstructured data, emails and contracts via LLMs, takes on complex checks and decisions – autonomous tasks complementing existing systems.
Digital Worker
Autonomous AI orchestration
Solves entire cases autonomously and connects individual AI agents as teams – autonomous data transfer between legacy systems and web APIs without media breaks.
Frequently asked questions
The most important questions about the Digital Assistant.
What is a Digital Assistant?
A Digital Assistant is the rule-based form of a digital worker: an AI-powered, process-driven software colleague based on the open standard BPMN 2.0 that handles clearly defined, structured tasks traceably and around the clock.
How does a Digital Assistant differ from a Digital Agent and a Digital Worker?
The Digital Assistant works rule-based along BPMN processes, the Digital Agent makes AI-supported decisions on unstructured tasks, and the Digital Worker autonomously orchestrates entire cases across system boundaries.
Is a Digital Assistant a chatbot?
No. Unlike a plain chatbot, a Digital Assistant follows modelled BPMN 2.0 processes. Every step is documented, auditable and integrated into your systems such as ERP, CRM or HR – with no black box.
Can business teams train digital assistants themselves?
Yes. Business teams train and extend digital assistants entirely themselves – via the open standard BPMN 2.0, with functional descriptions or the graphical Process Board, with no BPMN 2.0 skills or programming. This lets them keep extending them continuously, straight from day-to-day practice.