Digital Assistant
BPMN rule-based
Works rule-based to your compliance and process rules (BPMN 2.0) – ideal for structured case handling.
Digital workers
Digital workers are configurable, AI-powered software colleagues that take over defined tasks of a job profile – as Assistant, Agent or Worker. Around the clock, scalable and GDPR-compliant.
Basics
What is a digital worker?
A digital worker is a configurable, AI-powered software colleague that takes over clearly defined tasks of a job profile – from case handling and invoice or document checking to complex, knowledge-intensive processes.
AI and BPMN 2.0 – the perfect symbiosis
Instead of rigid bots, we model your processes on the open BPMN 2.0 standard and extend them with AI in a targeted way. Every single step stays traceable, auditable and adjustable at any time – with no black box and no vendor lock-in.
Assistant, Agent or Worker
Depending on the task the digital worker works as an Assistant (rule-based), an Agent (AI-powered) or a Worker (autonomous). It integrates seamlessly into your existing systems such as ERP, CRM or HR – around the clock, freely scalable and GDPR-compliant.
How it closes concrete gaps in the team
- Takes on backed-up routine – reliably and without a backlog.
- Reliably keeps deadlines and quality.
- Frees up time for the tasks that truly need human judgement.
- Grows with your requirements as a productive team member.
Assistant · Agent · Worker
Three automation levels – matched to the task.
Digital Agent
AI-powered
Understands unstructured data via LLM, checks and decides – complementing existing systems.
Digital Worker
Autonomous AI orchestration
Solves whole processes autonomously and connects systems without media breaks.
AI orchestration
Integrate and orchestrate AI agents
Digital workers plug in specialised AI agents and orchestrate them via BPMN 2.0 into one traceable, end-to-end process.
Integration into BPMN 2.0
AI agents are embedded directly into the open BPMN 2.0 standard. AI steps become part of a modelled, auditable overall process – traceable and free of black boxes instead of an isolated point solution.
Orchestration as a team
Multiple AI agents work together as a coordinated team, conducted by the digital worker. Orchestration is transparent and in line with the EU AI Act – the human stays in control.
Prompt vault
AI prompts are versioned and kept safe in the prompt vault. Every change is traceable and access is protected – for consistently high-quality, compliant AI results that stay reliable over time.
From job ad to digital worker
In five steps to a productive digital colleague.
Upload
Upload a job ad or paste a URL.
Analyse
AI checks tasks, workflows and automation potential.
Configure
As Assistant, Agent or Worker.
Deploy
Integration into ERP, CRM, HR – cloud or on-premise.
Optimise
Monitoring, governance and ongoing optimisation.
Examples from practice
Across all industries – from administration to production.
Frequently asked questions
The most important questions about digital workers.
What is a digital worker?
A digital worker is an AI-powered, process-driven software colleague based on the open standard BPMN 2.0 that handles clearly defined tasks on its own – as an Assistant, Agent or Worker.
What is the difference between Assistant, Agent and Worker?
The Assistant works rule-based along BPMN processes, the Agent makes AI-supported decisions on unstructured tasks, and the Worker autonomously orchestrates entire cases across system boundaries.
How is a digital worker created?
MR.KNOW creates your digital worker straight from the job description: the AI analyses tasks and workflows, generates a BPMN preview, and we configure and integrate the worker into your systems (ERP, CRM, HR).