Automation that feels like teamwork.

The role is open. The work isn’t.

Digital workers take on the tasks that pile up while a role sits unfilled – as Assistant, Agent or Worker. They start as soon as they are set up, work around the clock and are GDPR-compliant.

Open role

When the role stays open

Three things happen while a role sits unfilled – and what a digital worker changes about them.

The work spreads across the team

Backlogs, overtime, slips made under time pressure. The digital worker takes on the routine that has piled up instead of passing it along.

Deadlines come under pressure

What sits undone gets expensive – with invoices, applications, filings. The digital worker clears cases without a backlog, at night and at weekends too.

The search carries on

The digital worker does not replace your search – it keeps things running until someone starts, and stays on afterwards to take the load off.

Basics

What is a digital worker?

A digital worker takes on clearly defined tasks from a job profile: case handling, invoice and document checking, through to complex, knowledge-intensive processes. It is not programmed but set up – based on the job description you already have.

AI and BPMN 2.0 – the perfect symbiosis

Instead of rigid bots, we model your processes on the open BPMN 2.0 standard and extend them with AI in a targeted way. Every single step stays traceable, auditable and adjustable at any time – with no black box and no vendor lock-in.

Assistant, Agent or Worker

Depending on the task the digital worker works as an Assistant (rule-based), an Agent (AI-powered) or a Worker (autonomous). It integrates seamlessly into your existing systems such as ERP, CRM or HR – around the clock, freely scalable and GDPR-compliant.

How it closes concrete gaps in the team

  • Clears the backlog that has built up since the role fell vacant.
  • Keeps deadlines without anyone having to catch up in the evening.
  • Takes the retyping off your team – and with it the errors that come from time pressure.
  • Takes on more as soon as more comes in. Without a new job posting.
Digital worker in detail

Assistant · Agent · Worker

You decide how much the digital worker may settle on its own. Three levels – from “works strictly to the rules” to “handles the whole case”.

MR.KNOW Digital Assistant
Supports & relieves

Digital Assistant

BPMN rule-based

Works strictly according to compliance and process rules (BPMN 2.0 & process engine) – perfect for structured rule sets and guided case handling, even in high-security areas.

MR.KNOW Digital Agent
Acts & decides

Digital Agent

AI-powered

Understands unstructured data, emails and contracts via LLMs, takes over complex checks and decisions – autonomous tasks complementing existing systems.

MR.KNOW Digital Worker
Works & delivers results

Digital Worker

Autonomous AI orchestration

Solves whole processes autonomously and connects individual AI agents into teams – autonomous data transfer between legacy systems and web APIs, without media breaks.

From job ad to digital worker

In five steps to a productive digital colleague.

  1. Upload

    Upload a job ad or paste a URL.

  2. Analyse

    AI checks tasks, workflows and automation potential.

  3. Configure

    As Assistant, Agent or Worker.

  4. Deploy

    Integration into ERP, CRM, HR – cloud or on-premise.

  5. Optimise

    Monitoring, governance and ongoing optimisation.

Start potential analysis now

For your IT

Integrate and orchestrate AI agents

How the digital worker fits into your system landscape: it plugs in specialised AI agents and orchestrates them via BPMN 2.0 into one traceable, end-to-end process.

Integration into BPMN 2.0

AI agents are embedded directly into the open BPMN 2.0 standard. AI steps become part of a modelled, auditable overall process – traceable and free of black boxes instead of an isolated point solution.

Orchestration as a team

Multiple AI agents work together as a coordinated team, conducted by the digital worker. Orchestration is transparent and in line with the EU AI Act – the human stays in control.

Prompt vault

AI prompts are versioned and kept safe in the prompt vault. Every change is traceable and access is protected – for consistently high-quality, compliant AI results that stay reliable over time.

Examples from practice

Across all industries – from administration to production.

Assistant

Audit Assistant

Audit & accreditation

  • Technical, medical & legal expert reports
  • Custom question catalogues (BPMN 2.0)
  • Risk & hazard assessments
Available as
AssistantAgent
Automationup to62 %

Learn more

Assistant

Border Assistant

Border control & authorities

  • Structured capture of cases & individuals
  • Digitalisation of all required documents
  • Document & identity verification
Available as
Assistant
Automationup to64 %

Learn more

Agent

Consulate Assistant

Diplomatic missions

  • Receive & process visa applications
  • Passport matters & identity documents
  • Citizenship & register enquiries
Available as
AssistantAgent
Automationup to66 %

Learn more

Agent

Contract Assistant

Contract management

  • Automatic document creation in Word, PDF & HTML from templates
  • Individual & framework contracts, custom contract types
  • Clause management & versioning
Available as
AssistantAgentWorker
Automationup to66 %

Learn more

Assistant

Customs Assistant

Customs & foreign trade

  • Digitalisation of paperless import/export processes
  • Support for multi-country & multi-procedure customs handling
  • Commodity code management
Available as
Assistant
Automationup to72 %

Learn more

Assistant

Developer Assistant

IT & development

  • Application development without programming (zero-coding)
  • Targeted adjustments via low-coding
  • Process modelling with BPMN 2.0
Available as
AssistantAgentWorker
Automationup to70 %

Learn more

Assistant

Emergency Assistant

Emergency management

  • Digitalisation of emergency & crisis plans
  • Action checklists & automated processing
  • Business impact analyses
Available as
AssistantAgent
Automationup to60 %

Learn more

Worker

Energy Assistant

Energy sector

  • Move-in & move-out, supply start & end
  • Supplier switching (GPKE, GeLi Gas)
  • Payment reminders & installment adjustments
Available as
AssistantAgentWorker
Automationup to66 %

Learn more

Assistant

ESG Assistant

Sustainability

  • ESG data capture from internal & external sources
  • Calculation of key figures & ESG scores
  • Carbon footprint & emissions (Scope 1–3)
Available as
AssistantAgent
Automationup to58 %

Learn more

Agent

Factory Assistant

Production

  • Order monitoring from goods receipt to shipping
  • Quality assurance & manufacturing inspections
  • Create & manage first-article inspection reports (FAIR)
Available as
AssistantAgent
Automationup to72 %

Learn more

Assistant

GDPR Assistant

Data protection

  • Capture & maintain records of processing
  • Automatic detection of personal-data fields
  • Handle access requests
Available as
AssistantAgent
Automationup to60 %

Learn more

Assistant

Hotel Assistant

Hospitality

  • Reservations & booking processes
  • Guest enquiries around the clock
  • Check-in & check-out preparation
Available as
AssistantAgentWorker
Automationup to66 %

Learn more

Assistant

HR Assistant

Human resources

  • Applicant management & recruiting workflows
  • Joining & leaving processes (on/offboarding)
  • Onboarding checklists & anonymised feedback processes
Available as
AssistantAgent
Automationup to66 %

Learn more

Agent

IFRS Assistant

Financial reporting

  • Recognition & measurement of individual balance-sheet items
  • Review of accounting treatments & valuations
  • Annual & group closing under IFRS/HGB
Available as
AssistantAgent
Automationup to65 %

Learn more

Assistant

Innovation Assistant

Idea management

  • Digital suggestion scheme (anonymous or open)
  • Reviewer assistants with delegation & rating functions
  • AI-supported tips & wording suggestions
Available as
AssistantAgentWorker
Automationup to56 %

Learn more

Assistant

Investment Assistant

Investment management

  • Digitalised request processing with multi-level approvals
  • Automated escalation when data is missing
  • Configurable CapEx durations
Available as
AssistantAgentWorker
Automationup to60 %

Learn more

Agent

Invoice Assistant

Invoice processing

  • Capture via OCR from email, EDI & paper
  • Processing of e-invoices in ZUGFeRD, XRechnung & Fattura formats
  • Plausibility, consistency & completeness checks
Available as
AssistantAgent
Automationup to76 %

Learn more

Agent

Legal Assistant

Law & firms

  • Digital client intake & initial consultation
  • Contract review & contract analytics
  • Automatic drafting of legal documents
Available as
AssistantAgent
Automationup to60 %

Learn more

Worker

Logistics Assistant

Logistics

  • Delivery note, spare parts & fleet workflows
  • Automated reconciliation of stock data & goods movements
  • Intelligent control of transport capacity utilisation
Available as
AssistantAgentWorker
Automationup to71 %

Learn more

Worker

Mailroom Assistant

Incoming mail

  • Document digitalisation & automatic classification
  • Multi-channel: post, fax, email, De-Mail & web forms
  • OCR & metadata preparation
Available as
AssistantAgentWorker
Automationup to75 %

Learn more

Worker

Order Assistant

Order processing

  • Order capture from web form, shop, fax & phone
  • Guided order entry incl. order confirmation
  • Picking, line-item splitting & set building
Available as
AssistantAgentWorker
Automationup to73 %

Learn more

Agent

Payment Assistant

Payments

  • Capture & data import of payment information
  • Automatic account allocation (up to around 90 % of cases)
  • Automated account posting
Available as
AssistantAgent
Automationup to74 %

Learn more

Agent

Police Assistant

Law enforcement

  • Case processing & digital case file
  • Automated incident reporting (online police station)
  • Faster accident & crime-scene documentation
Available as
AssistantAgent
Automationup to62 %

Learn more

Worker

Procurement Assistant

Purchasing & procurement

  • Demand identification & capture with automatic numbering
  • Automated ordering with built-in approvals
  • Four-eyes principle, value limits & escalation
Available as
AssistantAgentWorker
Automationup to70 %

Learn more

Agent

Public Assistant

Administration digitalisation · OZG

  • Building applications & building law
  • Business registration & deregistration
  • Change of residence & registration
Available as
AssistantAgent
Automationup to64 %

Learn more

Worker

Retail Assistant

Retail

  • Inventory management & automated goods receipt booking
  • Demand forecasts & automatic order proposals
  • Supplier inquiries & quote comparisons
Available as
AssistantAgentWorker
Automationup to70 %

Learn more

Agent

Risk Assistant

Risk & compliance

  • Risk analysis & business process optimisation
  • Automation of controls & escalations
  • Integration of operational risk (OpRisk)
Available as
AssistantAgent
Automationup to62 %

Learn more

Agent

Sales Assistant

Sales

  • Lead capture & qualification
  • Research & enrichment of customer data
  • Nurturing, mailings & scheduling
Available as
AssistantAgentWorker
Automationup to65 %

Learn more

Agent

Security Assistant

ISMS · NIS2 · DORA

  • ISMS workflows & policy maintenance
  • Risk visualisation & modelling
  • Active risk audits & measure tracking
Available as
AssistantAgent
Automationup to63 %

Learn more

Assistant

Service Assistant

Customer service

  • Answer customer enquiries across all channels
  • Capture, prioritise & handle tickets
  • Process registrations, bookings & requests automatically
Available as
AssistantAgentWorker
Automationup to68 %

Learn more

Agent

Supply-Chain Assistant

Supply chain act

  • Automated risk analyses along the supply chain
  • Supplier overview & assessment
  • Automated data collection from suppliers
Available as
AssistantAgentWorker
Automationup to70 %

Learn more

Agent

Tax Assistant

Tax advisory

  • Initial consultation & ongoing client management
  • Assessing & handling tax matters
  • IT-supported case processing & full audits
Available as
AssistantAgent
Automationup to64 %

Learn more

See all digital workers

Frequently asked questions

The most important questions about digital workers.

What is a digital worker?

A digital worker is an AI-powered, process-driven software colleague based on the open standard BPMN 2.0 that handles clearly defined tasks on its own – as an Assistant, Agent or Worker.

What is the difference between Assistant, Agent and Worker?

The Assistant works rule-based along BPMN processes, the Agent makes AI-supported decisions on unstructured tasks, and the Worker autonomously orchestrates entire cases across system boundaries.

How is a digital worker created?

MR.KNOW creates your digital worker straight from the job description: the AI analyses tasks and workflows, generates a BPMN preview, and we configure and integrate the worker into your systems (ERP, CRM, HR).

Does a digital worker replace jobs in my team?

No. It takes on tasks that pile up because a role sits unfilled. Existing employment is stabilised rather than cut – how and why is set out on our co-determination page.

How much time does my team have to invest?

The basis is your job posting – you already have it. After that we need your specialists for questions, not as project staff. What gets trained is the digital worker, not your team.