The work spreads across the team
Backlogs, overtime, slips made under time pressure. The digital worker takes on the routine that has piled up instead of passing it along.
Digital workers take on the tasks that pile up while a role sits unfilled – as Assistant, Agent or Worker. They start as soon as they are set up, work around the clock and are GDPR-compliant.
Open role
Three things happen while a role sits unfilled – and what a digital worker changes about them.
Backlogs, overtime, slips made under time pressure. The digital worker takes on the routine that has piled up instead of passing it along.
What sits undone gets expensive – with invoices, applications, filings. The digital worker clears cases without a backlog, at night and at weekends too.
The digital worker does not replace your search – it keeps things running until someone starts, and stays on afterwards to take the load off.
Basics
A digital worker takes on clearly defined tasks from a job profile: case handling, invoice and document checking, through to complex, knowledge-intensive processes. It is not programmed but set up – based on the job description you already have.
Instead of rigid bots, we model your processes on the open BPMN 2.0 standard and extend them with AI in a targeted way. Every single step stays traceable, auditable and adjustable at any time – with no black box and no vendor lock-in.
Depending on the task the digital worker works as an Assistant (rule-based), an Agent (AI-powered) or a Worker (autonomous). It integrates seamlessly into your existing systems such as ERP, CRM or HR – around the clock, freely scalable and GDPR-compliant.
You decide how much the digital worker may settle on its own. Three levels – from “works strictly to the rules” to “handles the whole case”.

BPMN rule-based
Works strictly according to compliance and process rules (BPMN 2.0 & process engine) – perfect for structured rule sets and guided case handling, even in high-security areas.

AI-powered
Understands unstructured data, emails and contracts via LLMs, takes over complex checks and decisions – autonomous tasks complementing existing systems.

Autonomous AI orchestration
Solves whole processes autonomously and connects individual AI agents into teams – autonomous data transfer between legacy systems and web APIs, without media breaks.
In five steps to a productive digital colleague.
For your IT
How the digital worker fits into your system landscape: it plugs in specialised AI agents and orchestrates them via BPMN 2.0 into one traceable, end-to-end process.
AI agents are embedded directly into the open BPMN 2.0 standard. AI steps become part of a modelled, auditable overall process – traceable and free of black boxes instead of an isolated point solution.
Multiple AI agents work together as a coordinated team, conducted by the digital worker. Orchestration is transparent and in line with the EU AI Act – the human stays in control.
AI prompts are versioned and kept safe in the prompt vault. Every change is traceable and access is protected – for consistently high-quality, compliant AI results that stay reliable over time.
Across all industries – from administration to production.
Audit & accreditation
Border control & authorities
Diplomatic missions
Contract management
Customs & foreign trade
IT & development
Emergency management
Energy sector
Sustainability
Production
Data protection
Hospitality
Human resources
Financial reporting
Idea management
Investment management
Invoice processing
Law & firms
Logistics
Incoming mail
Order processing
Payments
Law enforcement
Purchasing & procurement
Administration digitalisation · OZG
Retail
Risk & compliance
Sales
ISMS · NIS2 · DORA
Customer service
Supply chain act
Tax advisory
The most important questions about digital workers.
A digital worker is an AI-powered, process-driven software colleague based on the open standard BPMN 2.0 that handles clearly defined tasks on its own – as an Assistant, Agent or Worker.
The Assistant works rule-based along BPMN processes, the Agent makes AI-supported decisions on unstructured tasks, and the Worker autonomously orchestrates entire cases across system boundaries.
MR.KNOW creates your digital worker straight from the job description: the AI analyses tasks and workflows, generates a BPMN preview, and we configure and integrate the worker into your systems (ERP, CRM, HR).
No. It takes on tasks that pile up because a role sits unfilled. Existing employment is stabilised rather than cut – how and why is set out on our co-determination page.
The basis is your job posting – you already have it. After that we need your specialists for questions, not as project staff. What gets trained is the digital worker, not your team.