AI potential analysis
We analyse your job profiles and tasks in detail, determine the automation potential and pick the best tool for each task – rule-based processes, AI agents, RPA or direct system integration via interfaces.
Consulting
From the idea
to your digital worker
We accompany you the whole way: from creating your digital persona and strategic AI process consulting to the technical build of your digital worker and onboarding into your teams and systems.
Services
Consulting from definition to implementation
Six building blocks – from analysis to onboarding your digital worker.
Persona definition
Together we define your digital worker: role, tasks, responsibility and interfaces. We decide whether it works as an Assistant, Agent or Worker – precisely tailored to your specific job profile.
AI process consulting & prototyping
In in-depth process consulting we design the future workflow and quickly build a functional prototype (Proof of Concept). You experience tangibly and risk-free how the digital worker will act.
Build & implementation
We set up the system – either highly secure in your private cloud or on-premises, fully GDPR-compliant. The digital worker is finally implemented and trained precisely on its tasks and your systems.
Low-code enablement & team empowerment
In a targeted low-code onboarding we enable your IT coordinators and citizen developers to manage the platform independently thanks to BPMN 2.0 and intuitive interfaces – without any programming effort.
Change management, HR & IT governance
We guide the cultural change, ease fears within the team and involve the works council early on. Clear governance rules define the interplay of humans and machines – sustainably anchored across the org.
Process
Your path to a digital worker
In six consecutive steps – structured and proven. Click through the phases.
Phase 01 · AI potential analysis
First we analyse your potential.
The AI analysis runs entirely online via our potential analysis: we evaluate your job profiles and tasks and determine the automation potential. Along the way you already get a preview of the BPMN process – and, via low-code, a first version of your digital worker after just a few steps.
- Capture job profiles & tasks systematically
- Assess the automation potential per activity
- Choose the best tool: process, AI agent, RPA or integration
- Preview of the BPMN process right in the analysis
- A first version of your digital worker in a few low-code steps
Phase 02 · Persona definition
Then we define your digital worker.
Together we set the role, tasks, responsibility and interfaces – and whether your worker acts as an Assistant, Agent or Worker. Precisely tailored to your job profile.
- Define role, tasks & responsibility
- Determine the interfaces to your systems
- Assistant, Agent or Worker – matching the profile
Phase 03 · AI process consulting & prototyping
We design the process and build a prototype.
In in-depth process consulting we design the future workflow and quickly build a functional Proof of Concept. You experience tangibly and risk-free how the worker acts.
- Model the target workflow together (BPMN 2.0)
- Build a functional Proof of Concept
- Experience risk-free how the worker acts
Phase 04 · Build & implementation
Now we set the system up for production.
We set up the system – highly secure in your private cloud or on-premises, GDPR-compliant. The digital worker is finally implemented and trained precisely on its tasks and systems.
- Set up in private cloud or on-premises
- GDPR-compliant, secure configuration
- Training on tasks and connected systems
Phase 05 · Low-code enablement & team empowerment
We empower your team – without any code.
In a targeted low-code enablement we empower your IT coordinators and citizen developers to manage the platform independently – thanks to BPMN 2.0 and intuitive interfaces, without any programming.
- Train IT coordinators & citizen developers
- Manage the platform independently thanks to BPMN 2.0
- Make adjustments without any programming
Phase 06 · Change management, HR & IT governance
And we embed the change sustainably.
We support the cultural change, reduce reservations in the team and involve the works council early. Clear governance rules steer the interplay of people and machine.
- Take the team along, reduce reservations
- Involve the works council & HR early
- Establish governance for people & machine
Academy
Training & certifications
We enable your people – from fundamentals to certified master.
Basic training
6 modules · 1–2 days each
- Process management fundamentals
- BPMN 2.0 & modelling
- Your first application
Advanced & courses
6 advanced · 4 courses
- Build digital assistants
- Prototyping & interfaces
- Automation & integration
Certifications
Specialist · Professional · Master
- Verifiable qualification
- Online trainings (2–4 h)
- Step-by-step path
Frequently asked questions about AI process consulting
Process, first results, data protection and technology – answered briefly.
How does an AI process consulting engagement at MR.KNOW work?
In five consecutive steps: AI potential analysis and persona development, AI process consulting with prototyping (Proof of Concept), build and implementation, low-code enablement, and change management, HR and IT governance. Step by step, this creates your productive digital worker.
How quickly will I see first results?
Very quickly: within a few days we show a functional live prototype (Proof of Concept). Instead of long project timelines, we work iteratively and with calculable ROI.
Is the consulting solution GDPR-compliant?
Yes. We use GDPR-compliant architectures and are AI-neutral. It runs either as a high-security SaaS cloud or on-premise in your own data centre.
What is a digital persona and how do you define it?
A digital persona describes the role, tasks, responsibility and interfaces of your digital worker. Based on your job profiles we decide whether it works as an Assistant, Agent or Worker – precisely tailored to each area of use.
Which processes and industries is the consulting suited for?
For structured and knowledge-intensive processes – from case handling and invoice checking to complex reviews. Typical industries are public administration, finance, industry, legal, healthcare and mid-sized companies.
Do we need our own developers for implementation and operation?
No. Implementation is model-based with BPMN 2.0 – without classic programming. During the low-code enablement we empower your IT coordinators and citizen developers to manage and adapt the platform independently.
How does MR.KNOW support change management?
We actively guide the cultural change: we ease fears within the team, involve the works council early on and establish clear governance rules for the interplay of humans and machines.
Which standards and technologies are used?
The basis is the open BPMN 2.0 standard, complemented by AI agents, RPA and direct system integration via APIs and connectors. Depending on the task, leading language models such as OpenAI, Anthropic Claude, Google Gemini or Mistral are used – AI-neutral.