Understands unstructured data
Reads and interprets emails, documents and contracts via LLMs – even where rigid rules fall short.
Digital Agent
The AI-powered digital worker: the Digital Agent understands unstructured data, takes on complex checks and makes decisions on its own – embedded in traceable BPMN 2.0 processes.
What is a Digital Agent?
A Digital Agent is the AI-powered form of a MR.KNOW digital worker: it extends the rule-based Digital Assistant with specialised AI agents that carry out their tasks autonomously, yet centrally orchestrated. Unlike the assistant, the agent also understands unstructured data – emails, documents, contracts – using large language models (LLMs) and makes well-founded decisions on that basis.
Auditable AI steps in the BPMN 2.0 standard
Its AI steps are embedded directly into the open standard BPMN 2.0 – part of a modelled, auditable overall process rather than an isolated black box.
Controllable at all times
This keeps the agent controllable at all times: prompts are versioned centrally in the prompt vault, decisions are traceable, and orchestration stays in line with the EU AI Act and GDPR. The human keeps full control.
Which digital worker is the right one?
For simple, clearly governed flows the Digital Assistant is enough; when entire cases need to be orchestrated autonomously across system boundaries, the Digital Worker takes over.
How it takes on complex checks
- Classifies incoming items and recognises what they are about.
- Extracts the relevant information from emails, documents and contracts.
- Compares it against your rulebooks.
- Triggers the appropriate next steps.
Features of the Digital Agent
Decide with AI support – transparent, controlled and integrated.
Makes well-founded decisions
Classifies incoming items, checks against rulebooks and triggers the appropriate next steps on its own.
Embedded in BPMN 2.0
AI steps are part of a modelled overall process – traceable and auditable instead of an isolated point solution.
EU AI Act & GDPR-compliant
Prompts are versioned centrally, every decision is traceable – orchestration stays in line with the EU AI Act.
The human stays in control
Critical decisions can be modelled as an approval step – the agent acts autonomously, but always within the set frame.
Team-ready & orchestrable
Multiple agents can be connected into teams and orchestrated into entire cases by the Digital Worker.
Autonomous, yet centrally orchestrated – and regulated
AI agents work autonomously but stay centrally orchestrated – safeguarded by the process engine, BPMN 2.0 and the prompt vault.
Digital Assistant + AI agents
The Digital Agent builds on the rule-based Digital Assistant and extends it with specialised AI agents for unstructured, decision-intensive tasks.
Autonomous, yet centrally orchestrated
The AI agents handle their tasks on their own – but control stays central: the digital worker orchestrates all agents into one traceable overall process, instead of free-running individual AIs.
Process engine, BPMN 2.0 & prompt vault
The process engine runs every step in a rule-compliant way, BPMN 2.0 keeps the flow auditable, and the prompt vault versions all AI prompts securely. Together they ensure compliance with legal regulation such as the EU AI Act and GDPR.
This way the Digital Agent acts autonomously without giving up control: every decision stays centrally steered, documented and regulatorily safeguarded.
Assistant · Agent · Worker
Three automation levels – the Digital Agent brings AI-powered judgement.
Digital Assistant
BPMN rule-based
Works strictly to your compliance and process rules (BPMN 2.0 & process engine) – ideal for structured rulebooks and guided case handling, even in high-security environments.
Digital Agent
AI-powered
Understands unstructured data, emails and contracts via LLMs, takes on complex checks and decisions – autonomous tasks complementing existing systems.
Digital Worker
Autonomous AI orchestration
Solves entire cases autonomously and connects individual AI agents as teams – autonomous data transfer between legacy systems and web APIs without media breaks.
Frequently asked questions
The most important questions about the Digital Agent.
What is a Digital Agent?
A Digital Agent is an AI-powered digital worker that understands unstructured data such as emails, documents and contracts via LLMs, takes on complex checks and makes decisions on its own – embedded in traceable BPMN 2.0 processes.
How does a Digital Agent differ from a Digital Assistant and a Digital Worker?
The Digital Assistant works rule-based along BPMN processes, the Digital Agent makes AI-supported decisions on unstructured tasks, and the Digital Worker autonomously orchestrates entire cases across system boundaries.
Does a Digital Agent stay controllable and GDPR-compliant?
Yes. The Digital Agent is embedded in modelled BPMN 2.0 processes and works in line with the EU AI Act and GDPR. Prompts are versioned centrally, every decision is traceable – the human stays in control.
How does the Digital Agent ensure legal and regulatory compliance?
The Digital Agent extends the Digital Assistant with AI agents that work autonomously but are centrally orchestrated. The process engine, the open standard BPMN 2.0 and the prompt vault keep every step rule-compliant and auditable and every prompt versioned – in line with the EU AI Act and GDPR.