More time for care
Less routine in evidence and queries – more time for patients.
Clinic Assistant · Assistant
Automate hospital administration & billing
The Clinic Assistant takes over routine work in admissions, coding preparation, billing and Medical Service audits – so your teams have more time for patients.
What the Clinic Assistant handles:
- Admissions & payer checks
- ICD-10-GM/OPS coding preparation
- Billing & payer data exchange
- Medical Service audits & deadlines
- up to 70 % Automation
- 24/7 Available
- BPMN 2.0 auditable
Benefits for hospitals
How a digital worker relieves administration and medical controlling: less routine, secured revenue, audit-ready processes.
Secure revenue
Complete records and monitored deadlines help to avoid revenue losses.
Traceable & audit-ready
Every step runs as a BPMN 2.0 process and is logged for the Medical Service, internal audit and external audits.
Privacy by design
Role-based permissions, logging and data minimisation under the GDPR, the German BDSG and state law.
Typical hospital administration tasks
From admission to Medical Service audit: the Clinic Assistant prepares, qualified staff approve medical content and coding.
Admissions & bed management
- Check master data and insurance status via the electronic health card
- Track cost coverage and payer enquiries
- Coordinate appointments, waiting lists and bed occupancy
- Capture consents and optional services in full
- Request prior findings and records from referrers
- Organise discharge management under the German framework agreement
Coding, billing & audits
- Prepare ICD-10-GM/OPS coding suggestions for approval
- Report missing documentation before invoicing
- Plausibility-check DRG and hybrid DRG cases
- Check § 301 SGB V data records and insurer returns
- Manage Medical Service queries, records and deadlines
- Prepare objections and revenue trends for controlling
Hospital IT & standards
The Clinic Assistant works with the existing hospital information system (HIS) and healthcare standards – the primary system stays in the lead.
HIS & patient administration
Integration with Dedalus ORBIS, CGM CLINICAL, i.s.h.med, Meierhofer MCC, NEXUS and the successor systems to SAP IS-H.
HL7 FHIR, ISiK & § 301
Standardised exchange via HL7 FHIR and ISiK, the specification of Germany's digital health agency gematik, plus data transmission to payers under § 301 SGB V.
TI, KIM & ePA
Germany's telematics infrastructure (TI), KIM secure messaging and electronic patient record (ePA) processes run through the facility's approved primary systems.
Assistant · Agent · Worker
Three automation levels – matched to the task.
Digital Assistant
BPMN rule-based
Works strictly according to compliance and process rules (BPMN 2.0 & process engine) – perfect for structured rule sets and guided case handling, even in high-security areas.
Digital Agent
AI-powered
Understands unstructured data, emails and contracts via LLMs, takes over complex checks and decisions – autonomous tasks complementing existing systems.
Digital Worker
Autonomous AI orchestration
Solves whole processes autonomously and connects individual AI agents into teams – autonomous data transfer between legacy systems and web APIs, without media breaks.
How it works
For which facilities?
The Clinic Assistant is tailored to the administration of hospitals, MVZ and rehabilitation facilities – not to medical decisions.
Hospitals
- Patient administration
- Medical controlling and coding
- Revenue and Medical Service audits
- Discharge management
MVZ & large practices
- Appointment and waiting-list management
- Referrals and requests for findings
- Hybrid DRG and statutory physician billing
- Patient communication via portals
Rehab & specialist clinics
- Cost approvals from pension and health insurers
- Coordinate follow-up rehabilitation
- Billing under PEPP or per-diem rates
- Reports to payers (administrative)
Frequently asked questions
The most common questions about the Clinic Assistant.
Does the Clinic Assistant make medical decisions?
No. It makes no diagnoses, gives no therapy or triage recommendations and is deliberately not a medical device. Qualified staff approve all medical content and coding.
How high is the automation level of the Clinic Assistant?
Around 70 % automation is achievable for the typical tasks of the Clinic Assistant – qualified staff, whom the assistant supports in a structured way, deliberately approve medical content and coding.
How are patient data and medical confidentiality protected?
In Germany, processing follows Art. 9 GDPR, § 22 of the Federal Data Protection Act (BDSG) and the relevant state hospital act – with data processing agreements, confidentiality obligations under § 203 of the Criminal Code, role-based permissions and logging. Patient data are not used to train AI models.
How does the Clinic Assistant help with Medical Service audits and coding?
Before invoicing, it checks whether the documentation is complete, prepares coding suggestions for approval and monitors deadlines and records in the audit procedure.
Which systems does the Clinic Assistant connect to?
Common HIS via HL7 FHIR, ISiK and interfaces, plus coding and grouper software and appointment and patient portals.
Is the Clinic Assistant suitable when replacing SAP IS-H?
Yes, as a process-oriented layer. The BPMN 2.0 workflows remain described independently of the HIS and can be transferred to the successor system.
Can the Clinic Assistant also be used in Austria and Switzerland?
Yes. The processes can be adapted to LKF, ELGA and e-card in Austria and to SwissDRG, TARPSY, ST Reha and TARDOC in Switzerland.