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Public administration · OZG · Worker
Public Assistant
The digital public-administration worker reviews applications, provides information and automates processes without media breaks.
What the Public Assistant handles:
- Review & process applications
- Provide information
- Monitor deadlines & status
- OZG-compliant case handling
- up to 64 % Automation
- 24/7 Available
- BPMN 2.0 auditable
Benefits
Benefits for public administration
Why a digital worker takes real pressure off authorities – from citizen contact to the audit-proof case file.
Relieved case handling
Routine cases run automatically – your teams gain time for complex individual cases.
OZG- & EfA-compliant & audit-proof
Media-break-free case handling with complete records – GDPR-compliant and auditable (BPMN 2.0).
Administrative knowledge stays in-house
Know-how is secured as a process instead of tied to individuals – even when staff change.
Use cases
Typical administrative services
From citizen enquiry to internal procedure – the Public Assistant digitalises the services that authorities handle every day.
Citizen services & applications
- Building applications & building law
- Business registration & deregistration
- Change of residence & registration
- Daycare place registration
- Short-time work & emergency-aid applications
- Restaurant licences & fairs
- Deadline extensions & deferral of charges
Internal administrative processes
- Application & case handling
- Position-approval processes
- Applicant & onboarding procedures
- Automated incoming-invoice processing
- Committee & meeting management
- Migration of existing Notes workflows
Law & standards
OZG, EfA & Single Digital Gateway
The Public Assistant closes the digital gap between legal requirements, standardised EfA services and your in-house specialist system.
OZG implementation
Meets information and service obligations under the German Online Access Act (OZG). Legal texts and administrative regulations can be read directly into processes via OCR & AI.
EfA ↔ DMS
Connects standardised EfA services without media breaks to your document management – from receipt of the application through processing to feedback.
Single Digital Gateway
Supports the SDG Regulation (EU) and links portals across all levels in the portal network – with process-guided navigation through your citizen portal.
Automation levels
Assistant · Agent · Worker
Three automation levels – matched to the task.
Digital Assistant
BPMN rule-based
Works strictly according to compliance and process rules (BPMN 2.0 & process engine) – perfect for structured rule sets and guided case handling, even in high-security areas.
Digital Agent
AI-powered
Understands unstructured data, emails and contracts via LLMs, takes over complex checks and decisions – autonomous tasks complementing existing systems.
Digital Worker
Autonomous AI orchestration
Solves whole processes autonomously and connects individual AI agents into teams – autonomous data transfer between legacy systems and web APIs, without media breaks.
Process
How it works
Job profile
Analyse tasks & workflows.
Configure
Model persona & processes (BPMN 2.0).
Connect
Integrate systems & data.
Operate
Cloud or on-premise, GDPR-compliant.
Optimise
Monitoring & governance.
Target groups
Which authorities & offices?
The Public Assistant is tailored to public administration – from the municipality to the federal authority.
Municipal & regulatory
- Cities, municipalities & states
- Public order offices
- Citizen & registration offices
- Trade offices
Building & environment
- Building authorities
- Urban planning offices
- Heritage authorities
- Environmental authorities
- Fire-safety departments
Social & federal
- Youth & social welfare offices
- Job centres
- Pension insurance
- Judicial offices
- Customs & freight transport
Frequently asked questions
The most common questions about the Public Assistant.
What does the Public Assistant do exactly?
The Public Assistant reviews and processes applications, provides information, monitors deadlines and status and handles cases OZG-compliant.
How high is the automation level of the Public Assistant?
For the Public Assistant's typical tasks, around 64 % automation is achievable – we determine the exact figure from your job profile.
Can the Public Assistant integrate with existing systems?
Yes. The Public Assistant connects seamlessly to existing systems such as ERP, CRM and specialist systems via open standards, APIs and connectors.
Is the Public Assistant GDPR-compliant?
Yes. The Public Assistant is GDPR-compliant, AI-neutral and fully auditable (BPMN 2.0). It runs either as a high-security SaaS cloud or on-premise in your own data centre.
What is the OZG and how does the Public Assistant support its implementation?
The German Online Access Act (OZG) requires authorities to offer their administrative services digitally. The Public Assistant implements OZG and EfA services without media breaks and reads legal texts and administrative regulations directly into processes via OCR and AI.
Can existing Lotus Notes workflows be migrated?
Yes. Existing Notes workflows can be migrated and modernised on the basis of the open standard BPMN 2.0 – already modelled processes are easy to import.
How does the connection to EfA services and the specialist system work?
The Public Assistant closes the digital gap between standardised EfA services and your in-house DMS or specialist system – via integrated middleware, open standards and connectors.
Is the process documentation audit-proof?
Yes. Processes can be documented and archived audit-proof as PDF/A; a transparent rights and roles management controls complex approval processes.