Fewer outages
Predictive maintenance and deadline monitoring reduce faults and downtime.
Facility Assistant · Assistant
Digitalise facility & building management
The digital worker runs space and building management, from service requests through maintenance to inspection dates.
What the Facility Assistant handles:
- Route service requests & tickets
- Plan upkeep & maintenance
- Manage space & occupancy
- Monitor inspection & servicing dates
- up to 64 % Automation
- 24/7 Available
- BPMN 2.0 auditable
Benefits
Benefits for facility management
Run buildings more efficiently: fewer outages, full cost transparency.
Faster service
Service requests are captured, assigned and tracked automatically.
Legally sound
Inspection and servicing deadlines (e.g. safety, fire protection) are monitored without gaps.
Cost transparency
Spaces, contracts and services can be evaluated – the basis for optimisation.
Areas of use
Typical tasks in building management
From service request to inspection: the Facility Assistant automates service processes around spaces and buildings.
Buildings & spaces
- Active building management with automated service processes
- CAD viewer integration for property objects
- Room & occupancy data managed centrally
- Hierarchical property structuring
- Digital capture of damage reports & conversion requests
- Support for letting and space marketing
Service & control
- Individual workflows following the BPMN standard
- Automated service provider control & external connections
- Service catalogue with service trees
- Digital assistants for handling processes
- Task lists & personal work areas
- Reports, dashboards & process paths
Standards & integrations
CAFM, IoT & system integration
The Facility Assistant connects building data, service providers and systems without media breaks.
Process standard
BPMN 2.0 as a consistent modelling standard.
Systems & media
Integration of existing IT systems; documents, videos and data can be embedded.
Combinable
With contract management, billing and invoice processing.
Automation levels
Assistant · Agent · Worker
Three automation levels – matched to the task.
Digital Assistant
BPMN rule-based
Works strictly according to compliance and process rules (BPMN 2.0 & process engine) – perfect for structured rule sets and guided case handling, even in high-security areas.
Digital Agent
AI-powered
Understands unstructured data, emails and contracts via LLMs, takes over complex checks and decisions – autonomous tasks complementing existing systems.
Digital Worker
Autonomous AI orchestration
Solves whole processes autonomously and connects individual AI agents into teams – autonomous data transfer between legacy systems and web APIs, without media breaks.
Process
How it works
Job profile
Analyse tasks & workflows.
Configure
Model persona & processes (BPMN 2.0).
Connect
Integrate systems & data.
Operate
Cloud or on-premise, GDPR-compliant.
Optimise
Monitoring & governance.
Target groups
Which organisations is it for?
The Facility Assistant suits any organisation with spaces, buildings and service processes.
Facility & operations
- Facility management
- Technical & infrastructural operations
- Maintenance & workshop
- Occupational safety
Real estate & administration
- Real estate & property administration
- Property & asset management
- Site & plant administration
- Public property
Industries
- Industry & production
- Retail & offices
- Healthcare & education
- Public sector
Frequently asked questions
The most common questions about the Facility Assistant.
What does the Facility Assistant do exactly?
The Facility Assistant runs space and building management – from service requests and ticket routing through maintenance and service provider coordination to monitoring inspection and servicing dates.
How high is the automation level of the Facility Assistant?
Around 64 % automation is achievable for the typical tasks of the Facility Assistant – we determine the exact figure from your role profile.
Does the Facility Assistant help with inspection deadlines?
Yes. Inspection and servicing deadlines, for example for safety and fire protection, are monitored and documented without gaps.
Can the Facility Assistant be integrated with CAFM systems?
Yes. It connects to CAFM, ERP and ticketing systems via open standards, APIs and connectors.
Can the Facility Assistant use IoT data?
Yes. Sensor, meter and building management system data can be integrated for predictive maintenance.
Is inspection evidence audit-proof?
Yes. Inspections and evidence are documented in an audit-proof way – based on the open BPMN 2.0 standard.