Save time & cost
Recurring utility and market processes run automatically – significant time and cost reduction in switching, billing and notifications.
Digital energy worker · Worker
Energy Assistant
The digital energy worker handles utility processes, market communication and billing – without media breaks, regulation-compliant and around the clock.
What the Energy Assistant handles:
- Utility & switching processes
- Market communication (MaKo)
- Billing & settlement
- Metering & notifications
- up to 64 % Automation
- 24/7 Available
- BPMN 2.0 auditable
Benefits
Benefits for utilities & grid operators
Why a digital worker noticeably relieves the energy industry – from market communication to audit-proof billing.
Fewer errors, more compliance
Automated checks and deadlines reduce errors in market communication and settlement – even as regulatory complexity grows.
React quickly to new rules
New regulatory requirements and format changes are translated into processes – your utility reacts fast to changing rules.
Customer service around the clock
Self-service portals and automated processes relieve your team – better service quality for your customers, without waiting.
Areas of use
Typical tasks at the utility
From the customer request to settlement – the Energy Assistant automates the processes that arise daily in the energy industry.
Customer service & switching
- Move-in & move-out, supply start & end
- Supplier switching (GPKE, GeLi Gas)
- Payment reminders & installment adjustments
- Tariff & product changes, master data
- Complaints & clarification cases
- Customer support around the clock
Billing, settlement & metering
- Billing processes & periodic billing
- Settlement & balancing group management (MaBiS)
- Meter reading & meter data management (EDM)
- Smart meter processes (WiM)
- Notifications & guarantees of origin (HKNR)
- Monitoring correct procedures & deviations
Standards & integrations
Market communication, smart meter & systems
The Energy Assistant connects utility systems, regulatory requirements and daily market communication – without media breaks.
Market communication & regulation
Implements the German regulator's (BNetzA) market communication rules (MaKo) and maps GPKE, GeLi Gas, WiM, MaBiS and EDIFACT formats without media breaks.
Metering, smart meter & settlement
Processes meter readings and metering data (EDM), controls smart meter processes and balancing group management – including guarantees of origin (HKNR).
System integration & audit-proof records
Connects SAP IS-U, ERP, CRM and specialist systems via open standards, APIs and connectors – GDPR-compliant, AI-neutral and auditable (BPMN 2.0).
Automation levels
Assistant · Agent · Worker
Three automation levels – matched to the task.
Digital Assistant
BPMN rule-based
Works strictly according to compliance and process rules (BPMN 2.0 & process engine) – perfect for structured rule sets and guided case handling, even in high-security areas.
Digital Agent
AI-powered
Understands unstructured data, emails and contracts via LLMs, takes over complex checks and decisions – autonomous tasks complementing existing systems.
Digital Worker
Autonomous AI orchestration
Solves whole processes autonomously and connects individual AI agents into teams – autonomous data transfer between legacy systems and web APIs, without media breaks.
Process
How it works
Job profile
Analyse tasks & workflows.
Configure
Model persona & processes (BPMN 2.0).
Connect
Integrate systems & data.
Operate
Cloud or on-premise, GDPR-compliant.
Optimise
Monitoring & governance.
Target groups
For which utilities & departments?
The Energy Assistant is tailored to the energy industry – from the municipal utility to the grid operator and the energy trader.
Utilities & municipal utilities
- Municipal & regional utilities
- Electricity, gas & heat suppliers
- Energy sales companies
- Cooperatives & associations
Grid & market
- Distribution system operators (DSO)
- Transmission system operators
- Metering point operators (MSB)
- Market area managers
Generation, trading & storage
- Energy traders
- Storage operators
- Renewable plant operators
- Balancing group managers
Frequently asked questions
The most common questions about the Energy Assistant.
What does the Energy Assistant do exactly?
The Energy Assistant handles utility and switching processes, market communication, billing, settlement as well as metering and notifications – without media breaks and regulation-compliant.
How high is the automation level of the Energy Assistant?
For the Energy Assistant's typical tasks, around 64 % automation is achievable – we determine the exact figure from your job profile.
Which energy-industry standards does the Energy Assistant support?
The Energy Assistant maps the central market processes – including GPKE, GeLi Gas, WiM and MaBiS as well as market communication (MaKo) per the German regulator's (BNetzA) rules, including EDIFACT formats.
Does the Energy Assistant support smart meters and metering?
Yes. It processes meter readings and metering data (EDM), controls smart meter processes and balancing group management and generates the required notifications and guarantees of origin (HKNR).
Can the Energy Assistant integrate with existing systems?
Yes. The Energy Assistant connects seamlessly via open standards, APIs and connectors to existing systems such as SAP IS-U, ERP, CRM and specialist systems.
Does the Energy Assistant improve customer service?
Yes. Via self-service portals and automated processes – from move-in and move-out to installment adjustments – your customer service is available around the clock.
Is the Energy Assistant GDPR-compliant?
Yes. The Energy Assistant is GDPR-compliant, AI-neutral and fully auditable (BPMN 2.0). It runs either as a high-security SaaS cloud or on-premise in your own data centre.
Is case processing audit-proof?
Yes. Processes and cases are documented in an audit-proof way and can be traced end to end – based on the open standard BPMN 2.0.