Efficiency & process reliability
Error-free, optimised production processes raise efficiency and process reliability – across the entire flow from goods receipt to shipping.
Digital production worker · Worker
Factory Assistant
The digital production worker monitors orders, safeguards quality and steers maintenance – seamlessly integrated with MES and ERP, with worker guidance via a dialogue system.
What the Factory Assistant handles:
- Order & production monitoring
- Quality control & inspection reports
- Fault & maintenance management
- Worker guidance via dialogue system
- up to 72 % Automation
- 24/7 Available
- BPMN 2.0 auditable
Benefits
Benefits for production
Why a digital worker noticeably relieves manufacturing and the shop floor – from worker guidance to audit-proof inspection records.
Less downtime
Predictive maintenance and automated fault reports from machine data reduce unplanned outages and response times.
Faster onboarding
Worker guidance via a dialogue system directs employees step by step – shortening onboarding times and securing expertise as a process.
End-to-end records
Quality and first-article inspection reports are documented in an audit-proof way – GDPR-compliant, AI-neutral and auditable (BPMN 2.0).
Areas of use
Typical tasks in manufacturing
From goods receipt to shipping – the Factory Assistant automates the tasks that arise daily on the shop floor.
Production & quality
- Order monitoring from goods receipt to shipping
- Quality assurance & manufacturing inspections
- Create & manage first-article inspection reports (FAIR)
- Import inspection features from CAD models
- Business Activity Monitoring & dashboards
- Track & tracing along the production line
Maintenance & safety
- Maintenance planning & predictive maintenance
- Automated fault reporting (machine data)
- Hazard assessments (e.g. machine temperature)
- Capture & create emergency plans
- Worker guidance via dialogue system
- Support onboarding of new employees
Standards & integrations
MES, ERP & Industry 4.0
The Factory Assistant connects machines, operating data and back-end systems – without media breaks, via an integrated middleware.
MES & operating data
Integrates operating data (MDC/PDC), manufacturing inspections and material and production logistics – including track & tracing along the production line.
ERP middleware
An integrated middleware connects ERP systems such as SAP, Wilken, Navision, MS Dynamics and APplus via open standards, APIs and connectors.
IoT, sensors & Industry 4.0
Machine data and sensors trigger automated workflows – OEE metrics, VDA requirements and business continuity management (BCM) included.
Automation levels
Assistant · Agent · Worker
Three automation levels – matched to the task.
Digital Assistant
BPMN rule-based
Works strictly according to compliance and process rules (BPMN 2.0 & process engine) – perfect for structured rule sets and guided case handling, even in high-security areas.
Digital Agent
AI-powered
Understands unstructured data, emails and contracts via LLMs, takes over complex checks and decisions – autonomous tasks complementing existing systems.
Digital Worker
Autonomous AI orchestration
Solves whole processes autonomously and connects individual AI agents into teams – autonomous data transfer between legacy systems and web APIs, without media breaks.
Process
How it works
Job profile
Analyse tasks & workflows.
Configure
Model persona & processes (BPMN 2.0).
Connect
Integrate systems & data.
Operate
Cloud or on-premise, GDPR-compliant.
Optimise
Monitoring & governance.
Target groups
For which plants & departments?
The Factory Assistant is tailored to manufacturing operations – from the mid-sized company to the corporate plant.
Production & manufacturing
- Manufacturing companies & plants
- Series & variant production
- Batch & job-shop production
- Production planning & control
Quality & maintenance
- Quality management (QM/QA)
- Maintenance & servicing
- Occupational safety & HSE
- Testing & measurement technology
Industries & suppliers
- Automotive & VDA suppliers
- Machinery & plant engineering
- Electrical & metal industry
- Consumer goods production
More workers
Related digital workers
Frequently asked questions
The most common questions about the Factory Assistant.
What does the Factory Assistant do exactly?
The Factory Assistant monitors orders from goods receipt to shipping, takes over quality checks and inspection reports, reports faults from machine data and plans maintenance – structured and without media breaks.
How high is the automation level of the Factory Assistant?
For the Factory Assistant's typical tasks, around 72 % automation is achievable – we determine the exact figure from your job profile.
Can the Factory Assistant integrate with existing systems?
Yes. Via an integrated middleware the Factory Assistant connects to ERP systems such as SAP, Wilken, Navision, MS Dynamics and APplus as well as MES and specialist systems – through open standards, APIs and connectors.
Does the Factory Assistant support MES and machine data?
Yes. Operating data (MDC/PDC), manufacturing inspections, material and production logistics as well as track & tracing are integrated – machine data and error messages trigger automated workflows.
What does worker guidance via a dialogue system mean?
The Factory Assistant guides workers step by step through work instructions and inspections. This lowers the error rate and significantly shortens the onboarding time for new employees.
Can the Factory Assistant plan maintenance predictively?
Yes. Based on machine and sensor data, the Factory Assistant supports predictive maintenance, hazard assessments and the creation of emergency plans.
Is the Factory Assistant GDPR-compliant?
Yes. The Factory Assistant is GDPR-compliant, AI-neutral and fully auditable (BPMN 2.0). It runs either as a high-security SaaS cloud or on-premise in your own data centre.
Is the documentation audit-proof?
Yes. Quality and first-article inspection reports as well as all processes are documented in an audit-proof way and can be traced end to end – based on the open standard BPMN 2.0 (including VDA requirements).