Save time & cost
Reduces search, booking and inventory effort – less shrinkage and lower costs across store, warehouse and logistics.
Digital retail worker · Worker
Retail Assistant
The digital retail worker automates inventory management, ordering and store optimisation – reliable, end-to-end and AI-powered.
What the Retail Assistant handles:
- Inventory management & reordering
- Ordering & supplier management
- Store & assortment optimisation
- Customer service & returns
- up to 66 % Automation
- 24/7 Available
- BPMN 2.0 auditable
Benefits
Benefits for retail
Why a digital worker noticeably relieves retail businesses – from demand forecasting to the audit-proof case file.
Optimal stock through AI forecasts
Precise, AI-based demand forecasts safeguard product availability and prevent over- and understocking.
More time for customers
Administrative tasks disappear – your team gains time for advice, service and a better shopping experience.
End-to-end & auditable
All processes run without media breaks, GDPR-compliant and audit-proof based on BPMN 2.0.
Areas of use
Typical tasks in retail
From procurement to customer service – the Retail Assistant automates the services that arise daily in retail.
Goods & inventory
- Inventory management & automated goods receipt booking
- Demand forecasts & automatic order proposals
- Supplier inquiries & quote comparisons
- Order bundling & four-eyes approvals
- Price & discount administration
- Reporting on stock & deviations
Store & customer service
- Store & assortment optimisation
- Personnel planning & shift organisation
- Complaint & returns handling
- Offer & order administration
- Automated services around the clock
- Compliance with legal requirements (e.g. GDPR)
Standards & integrations
ERP, omnichannel & store processes
The Retail Assistant connects merchandise management, point of sale and e-commerce with daily store processes – without media breaks.
ERP & merchandise management
Connects ERP and merchandise management systems such as SAP, Oracle and MS Dynamics as well as shop and archive systems via open standards, APIs and connectors.
POS & omnichannel
Connects the point of sale (POS), e-commerce and the store into end-to-end omnichannel processes – from ordering to returns, without media breaks.
Compliance & traceability
Supports internal control systems (ICS), recall systems as well as SCIP and HACCP requirements – GDPR-compliant, AI-neutral and auditable (BPMN 2.0).
Automation levels
Assistant · Agent · Worker
Three automation levels – matched to the task.
Digital Assistant
BPMN rule-based
Works strictly according to compliance and process rules (BPMN 2.0 & process engine) – perfect for structured rule sets and guided case handling, even in high-security areas.
Digital Agent
AI-powered
Understands unstructured data, emails and contracts via LLMs, takes over complex checks and decisions – autonomous tasks complementing existing systems.
Digital Worker
Autonomous AI orchestration
Solves whole processes autonomously and connects individual AI agents into teams – autonomous data transfer between legacy systems and web APIs, without media breaks.
Process
How it works
Job profile
Analyse tasks & workflows.
Configure
Model persona & processes (BPMN 2.0).
Connect
Integrate systems & data.
Operate
Cloud or on-premise, GDPR-compliant.
Optimise
Monitoring & governance.
Target groups
For which retail businesses & areas?
The Retail Assistant is tailored to retail – from the chain store to the online shop and wholesale.
Retail & sales
- Retail & wholesale
- Chain stores & retail chains
- Online shops & e-commerce
- Distributors & merchants
Goods & logistics
- Purchasing & procurement
- Merchandise management & warehouse
- Supply chain management
- Goods receipt & inventory management
Store & service
- Store & area management
- Customer service & returns
- Category & assortment management
- Personnel planning
More workers
Related digital workers
Frequently asked questions
The most common questions about the Retail Assistant.
What does the Retail Assistant do exactly?
The Retail Assistant handles inventory management, ordering and supplier management, store and assortment optimisation as well as customer service and reporting – reliable, end-to-end and AI-powered.
How high is the automation level of the Retail Assistant?
For the Retail Assistant's typical tasks, around 66 % automation is achievable – we determine the exact figure from your job profile.
Can the Retail Assistant integrate with existing systems?
Yes. The Retail Assistant connects seamlessly via open standards, APIs and connectors to existing systems such as ERP, merchandise management (e.g. SAP, Oracle, MS Dynamics), shop and POS systems.
How does the Retail Assistant support demand planning?
It generates precise, AI-based demand forecasts and automatic order proposals – including automated goods receipt booking and consideration of weather, holidays and visitor flows.
Does the Retail Assistant cover omnichannel and store processes?
Yes. It connects the point of sale (POS), e-commerce and the store into end-to-end omnichannel processes – from ordering through store optimisation to returns.
Does the Retail Assistant support complaints and returns?
Yes. Complaint and returns handling, offer and order administration as well as automated services run in a structured way around the clock.
Is the Retail Assistant GDPR-compliant?
Yes. The Retail Assistant is GDPR-compliant, AI-neutral and fully auditable (BPMN 2.0). It runs either as a high-security SaaS cloud or on-premise in your own data centre.
Is case processing audit-proof?
Yes. Orders, goods movements and service processes are documented in an audit-proof way and can be traced end to end – based on the open standard BPMN 2.0.