Clear faster
Automated classification and document creation shorten the clearance process.
Customs Assistant · Assistant
Automate customs clearance
The digital worker automates customs clearance for import and export, from classification through documents to the declaration.
What the Customs Assistant handles:
- Prepare customs declarations
- Classify & code goods
- Check documents & evidence
- Sanctions & export control
- up to 71 % Automation
- 24/7 Available
- BPMN 2.0 auditable
Benefits
Benefits for customs clearance
How a digital worker speeds up customs clearance and keeps it legally sound: clear faster, avoid risks.
Legally sound
Checks against customs, export and sanctions requirements reduce compliance risk.
Less effort
Recurring declarations and evidence run without manual data entry.
Transparency
Status, duties and deadlines of every shipment can be traced at any time.
Areas of use
Typical tasks in customs clearance
From classification to declaration: the Customs Assistant automates import and export processes.
Import & export
- Digitalisation of paperless import/export processes
- Support for multi-country & multi-procedure customs handling
- Commodity code management
- Automated documentation of clearance cases
- Tracking & tracing of shipments
- Escalations & deputy rules
Compliance & monitoring
- Screening against anti-terror & embargo lists
- Monitoring of guarantees & risks
- Critical dates & appeal deadlines
- Performance dashboards & cost overviews
- Supplier declarations via supplier portals
- Evidence archive for customs & audit
Standards & integrations
Customs systems, ERP & compliance
The Customs Assistant connects customs systems, ERP and foreign trade law without media breaks.
Customs systems
Integration with customs systems (including ATLAS, e-dec, e-zoll, AGS).
ERP & forwarding software
Integration with ERP as well as freight forwarding and clearance software.
Process standard
BPMN 2.0 – audit-proof and auditable.
Automation levels
Assistant · Agent · Worker
Three automation levels – matched to the task.
Digital Assistant
BPMN rule-based
Works strictly according to compliance and process rules (BPMN 2.0 & process engine) – perfect for structured rule sets and guided case handling, even in high-security areas.
Digital Agent
AI-powered
Understands unstructured data, emails and contracts via LLMs, takes over complex checks and decisions – autonomous tasks complementing existing systems.
Digital Worker
Autonomous AI orchestration
Solves whole processes autonomously and connects individual AI agents into teams – autonomous data transfer between legacy systems and web APIs, without media breaks.
Process
How it works
Job profile
Analyse tasks & workflows.
Configure
Model persona & processes (BPMN 2.0).
Connect
Integrate systems & data.
Operate
Cloud or on-premise, GDPR-compliant.
Optimise
Monitoring & governance.
Target groups
Which departments & industries?
The Customs Assistant is tailored to customs and foreign trade – from industry to logistics providers.
Customs & foreign trade
- Customs & export departments
- Foreign trade & compliance
- Import & export case handling
- Preferential origin management
Logistics & trade
- Freight forwarders & logistics providers
- Wholesale & foreign trade
- Distribution
- Fulfilment
Industries
- Industry & automotive
- Mechanical & plant engineering
- Consumer goods
- Chemicals & pharmaceuticals
More workers
Related digital workers
Frequently asked questions
The most common questions about the Customs Assistant.
What does the Customs Assistant do exactly?
The Customs Assistant automates customs clearance for import and export – from classification and document creation through sanctions and export control to filing with customs systems.
How high is the automation level of the Customs Assistant?
Around 71 % automation is achievable for the typical tasks of the Customs Assistant – we determine the exact figure from your role profile.
Does the Customs Assistant check sanctions lists?
Yes. Sanctions list and embargo screening as well as export control are part of the process.
Can the Customs Assistant be connected to ATLAS?
Yes. Customs systems such as ATLAS can be integrated via open standards, APIs and connectors.
Does the Customs Assistant take data from the ERP?
Yes. Master and transaction data are taken from ERP and merchandise management systems.
Is customs clearance documented in an audit-proof way?
Yes. Declarations and evidence are documented in an audit-proof way – based on the open BPMN 2.0 standard.
Which customs procedures and countries is the Customs Assistant suitable for?
The Customs Assistant supports multi-country and multi-procedure customs handling, manages commodity codes and digitalises paperless import and export processes – including tracking and tracing of shipments as well as escalations and deputy rules.
How does the Customs Assistant help with supplier declarations?
Supplier declarations are collected through supplier portals and filed in the evidence archive for customs and audit. The Customs Assistant monitors critical dates and appeal deadlines automatically and escalates when needed.