TELCO PROCESSES

The solution for changes of provider for telecom companies.

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Umsetzung gesetzlicher Regulierungen und EU-Richtlinien
Beschleunigung von Genehmigungsverfahren
Modellierung von Wechselprozessen
MR.KNOW - BPM als zentrales Eingangstor für die Telco-Schnittstellen (WITA, WBCI, Mailtemplate, S/PRI etc.)
Meldungsgetriebene Steuerung der Prozesse (~20 Meldungstypen): z.B. Technische Quittung (TEQ), Verzögerungsmeldung (VZM), Abbruchmeldung (ABM), Terminanforderungsmeldung (TAM), Erledigungsmeldung (ERLM), Entgeltmeldung (ENTM)
Übergreifend einheitliche Prozessphasen mit derzeit 11 komplexen Geschäftsfällen
Prüfungen und Ausnahmebehandlung pro Wechselsicht
Automatisierte Kündigungsmeldungen und Hinterlegung von Vorlagen
Änderungen der Prozesse im laufenden Betrieb bei Tarif- oder Konditionsanpassungen
Vorschlagswerte für Tarif- und Versorgungsarten
Nachricht zum Wechselbeleg über die Ausführung eines Datenaustauschprozesses
Fristen pro Wechselart (Anbieterwechsel, Lieferbeginn, Lieferende)
Zusammenführung von Prozessartefakten der Schnittstellen zu einem umfassenden Prozess von der Vorabstimmung bis zur Provisionierung
Ablage von Vollmachten (z. B. Einzugsermächtigung nach SEPA)
Einbindung vorhandener Backend-Systeme durch konkrete Aufträge
Synchronisierung von unterschiedlichen Prozessketten (Vorabstimmung per WBCI, Providerwechsel per WITA und TNB-spezifische Provisionierung)
Überblick über den Ablauf jedes Prozesses, auch bei mehreren Terminänderungsschleifen
Einfache Erweiterungen für z.B. Tarifentwicklung, CRM-Anwendung, Abrechnungsworkflow, Auftragsbearbeitung, Internes Kontrollsystem zur Verhinderung von Rufnummernmissbrauch, Stammdatenpflege etc.

Clients and projects

Partner: T-Systems InternationalCase-StudyT-Systems International GmbH

Have a look at the related news:

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Kür statt Pflicht: MR.KNOW - BPM macht Compliance zur Effizienzkur für Unternehmen

IT Betriebskosten um die Hälfte reduzieren sowie Ready in 20 min mit PureSystems & BPM inspire

Readings from the internet:

Bußgelder gegen Netzbetreiber wegen verschleppter Anbieterwechsel - heise online

Related solutions

COMPLAINT MANAGEMENT

Take complaints seriously: Improve service and customer satisfaction with the complaint management from MR.KNOW.

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PERSONALPROZESSE

Optimieren Sie die gesamten Prozesse rund um Ihr Personal: mit MR.KNOW zu mehr Effizienz und zufriedenen Mitarbeitern.

RISIKOMANAGEMENT

Die Lösung für Ihr Risikomanagement: erfüllt Compliance-Anforderungen, automatisiert Kontrollmechanismen und überwacht Vorgänge.

Risikomanagement, IKS, Kontrollsystem, GRC, SOX, Risk, Schadenserfasssung, Kontrollen, Risiko, Compliance, QCS, OpRisk, Überwachung, Hinweisgeber, Bilanzprüfung, GwG, KYC, COSO, COBIT, CICA, Internes Kontrollsystem, HACCP

Name	Provider	Descr.	Lifetime
be_typo_user	Inspire Technologies	Tells Typo3 whether the visitor has logged into the Typo3 backend and which backend user is being used.	Session
fe_typo_user	Inspire Technologies	Standard session cookie of TYPO3. In the event of a user login, it saves the entered access data.	Session
cookieconsent_status	Inspire Technologies	Used to display the confirmation status of the cookie notice. No user-related data is stored.	1 year
PHPSESSID	Inspire Technologies	Cookie generated by applications which are based on the PHP language. This is a general identifier, which is used to manage user session variables. It is usually a randomly generated number. The way in which it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.	Temporary

Name	Provider	Descr.	Lifetime
language	xing.com	There are many different types of cookie associated with this name, and it is generally advisable to take a more detailed look at how it is used on a particular website. However, in the majority of cases it will probably be used to store language settings, or possibly to provide content in the stored language. The icc category which is specified here is based on this usage.
_session_id	www.xing.com	This cookie creates an inter-session ID
visitor_id	www.xing.com	This is a cookie pattern which appends a unique identifier for a website visitor, which is used for tracking purposes. The cookies in this domain have a 10-year lifespan.	10 years
AMCVS_0894FF2554F733210A4C98C6%40AdobeOrg	xing.com
AMCV_0894FF2554F733210A4C98C6%40AdobeOrg	www.xing.com	This is a pattern type cookie name which is assigned to the Adobe Marketing Cloud. It stores a unique visitor identifier and uses an organization identifier to allow a business to track users in their domains and services.
s_cc	www.xing.com	The Adobe Site Catalyst cookie determines whether cookies are enabled in the browser.
demdex	www.demdex.net	This cookie helps Adobe Audience Manger to perform basic functions such as visitor identification, ID synchronization, segmentation, modelling, reporting etc.
dpm	www.dpm.demdex.net	The Adobe Audience Manager data management platform uses this cookie to record information for synchronizing IDs.

Name	Provider	Descr.	Lifetime
_gac_UA-33509266-1	Google LLC	Collects information about user behaviour.
__utma	Google LLC	This is one of the four main cookies which are set by the Google Analytics service. It allows website owners to track user behaviour and measure website performance. This cookie has a 2-year lifespan by default, and makes a distinction between users and sessions. It uses data to calculate new and recurring user statistics. The cookie is updated whenever data is sent to Google Analytics. The lifespan of the cookie can be changed by website owners.
__utmc	Google LLC	This is one of the four main cookies which are set by the Google Analytics service. It allows website owners to track user behaviour and measure website performance. It is not used on the majority of websites, but is configured so that it can interact with the older version of Google Analytics code, known as Urchin. It was used in this older version in conjunction with the __utmb cookie to identify new sessions/visits for returning visitors. When it is used by Google Analytics, it is always a session cookie which is destroyed when the user closes the browser. If it is regarded as a persistent cookie, another technology has probably set the cookie.
__utmz	Google LLC	This is one of the four main cookies which are set by the Google Analytics service. It allows website owners to track user behaviour based on the performance of the web site. This cookie identifies the source of the data traffic on the website - Google Analytics can inform the website owners where visitors come from when they access the website. The cookie has a 6-month lifespan, and is updated whenever data is sent to Google Analytics.	6 months
__utmt	Google LLC	This cookie is used by Google Analytics. According to its documentation, it is used to slow down the demand rate for the service - to restrict the recording of data on web sites with a high level of data traffic. It expires after 10 minutes.	10 minutes
__utmb	Google LLC	This is one of the four main cookies which are set by the Google Analytics service. It allows website owners to track user behaviour and measure website performance. This cookie determines new sessions and visits, and expires after 30 minutes. The cookie is updated whenever data is sent to Google Analytics. Each activity performed by a user within the 30-minute lifespan counts as an individual visit, even if the user leaves the web site and subsequently returns to it. If the user returns after 30 minutes, this counts as a new visit by a returning visitor.
everest_g_v2	www.everesttech.net	This cookie contains information about how the end user uses the website and any advertising that the end user may have seen prior to visiting the website.
NID	www.google.com	This cookie is set by DoubleClick (which is owned by Google) to create a profile of your interests and show you relevant ads on other websites.

Clients and projects

COMPLAINT MANAGEMENT

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RISIKOMANAGEMENT

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