Article
Process digitalisation for insurers
How a digital assistant can improve your customer service.
Even a rather conservative industry like the insurance sector cannot escape digitalisation. Customers are used to being surrounded by digital platforms in every area of their daily lives and expect the same when dealing with their insurer. But outdated systems and slow processes make this difficult.
The goal is to bind customers more closely to your own company again. This is achieved above all through customer-friendly service and transparent claims handling. This is exactly where MR.KNOW comes into play. Deploy MR.KNOW in customer service and strengthen the trust of your policyholders. With animated avatars and extensible AI, it takes the pressure off your employees and is always there for your customers.
For example, a change of data can be handled quickly and easily by your digital assistant. The area of claims reporting can also be optimised with a digital assistant. For instance, the policyholder can upload photos or videos themselves, which can be seamlessly integrated into claims management.
According to the study “Industrialisation of the insurance sector in a digital world” by the Institute of Insurance Economics at the University of St. Gallen, consistent process automation can save around 14 percent of total operating costs. That corresponds to an increase in operating profit of about ten percent.