Tourism in trouble!

Chaos at German airports, railway stations and bus terminals, and the entire industry under fire. The tourism sector is still suffering from the aftermath of the coronavirus pandemic: during the lockdowns the travel industry lay idle and employees had to look for new jobs. Now there is a shortage of staff – 7,200 workers are missing at German airports alone. The result: delays, cancellations and inadequate claims handling.

Digital assistants such as MR.KNOW can help. Tour operators, airports, mobility service providers and claims adjusters can deploy them at various points and thus counteract the staff shortage.

To train these new workers quickly and professionally, digital assistants can help transfer existing knowledge into processes and pass it on to new colleagues quickly and easily. The digital assistants then introduce new employees to their tasks in various languages via a dialogue system and can give them precise instructions.

Especially at check-in and when making bookings, too few staff cause considerable delays. But here, too, digital assistants can provide support. Instead of waiting at the counter, the digital colleague can handle the check-in, provide important information or help with a vehicle booking or a ticket. And should complaints, delays and cancellations occur after all, MR.KNOW can assist as a service assistant and customer advisor and take over the automated handling of complaints or enquiries.

Creating the digital employees is particularly easy, because there is no need to program them. No-coding and low-coding are the magic words here. The employees who deal with the topics every day and know them best can create the digital assistants themselves.