Faster to your dog with the MR.KNOW dog tax assistant

With around 10 million of them, the dog was the second most popular pet in Germany in 2021. And during the coronavirus pandemic in particular, many people got themselves a dog. As the number of dogs grew, so did registrations at local authorities – a process that is lengthy, cumbersome, labour-intensive and expensive.

The citizen has to come to the office to fill in and sign the relevant form. It is then handed in personally, sent by post, faxed or scanned and emailed to the tax office. There, staff again enter the data into the system by hand. This media break often leads to errors and delays.

The digital assistant MR.KNOW can help. Similar to a chatbot, it can greet dog owners on the municipality's website and take up their request. In dialogue with the citizen, it guides them step by step through the electronic registration form. Where questions are unclear, it provides explanations and thus collects all the information and data required to process the application.

Thanks to its design, MR.KNOW also allows easy integration into the existing system landscape, so that data reaches the downstream specialist procedures automatically. This makes MR.KNOW digital assistants ideal for implementing the OZG requirements without media breaks, helping to finally solve the challenges in public administration.