# MR.KNOW — Digitale Fachkräfte / Digital Workers (Full Reference)
# Inspire Technologies GmbH · https://www.mrknow.ai/ · Extended companion to /llms.txt

> MR.KNOW builds AI-powered "digitale Fachkräfte" (digital workers) that companies
> deploy like staff to address labour shortages. Based on the open BPMN 2.0 standard
> combined with AI/LLMs, low-code/no-code, middleware and a process engine.
> GDPR-compliant, AI-neutral, SaaS or on-premise. Made in Black Forest, Germany.

## Definition: Was ist eine digitale Fachkraft? / What is a digital worker?

DE: Eine digitale Fachkraft ist ein konfigurierbarer, KI-gestützter Software-Kollege,
der klar definierte Aufgaben eines Stellenprofils übernimmt – von der Sachbearbeitung
über die Rechnungs- und Dokumentenprüfung bis zu komplexen, wissensintensiven Vorgängen.
Statt starrer Bots werden Abläufe auf Basis des offenen Standards BPMN 2.0 modelliert
und gezielt um KI ergänzt. Jeder Schritt bleibt nachvollziehbar, prüfbar und anpassbar –
ohne Blackbox und ohne Anbieter-Knebelung (Vendor Lock-in). MR.KNOW erstellt digitale
Fachkräfte direkt aus der Stellenbeschreibung: KI analysiert Aufgaben und Workflows,
erzeugt eine BPMN-Vorschau; Konfiguration und Integration erfolgen in bestehende
Systeme (ERP, CRM, HR) – Cloud oder On-Premise, 24/7, skalierbar, DSGVO-konform.

EN: A digital worker is a configurable, AI-powered software colleague that takes over
clearly defined tasks of a job profile. Processes are modelled on the open BPMN 2.0
standard and extended with AI. Every step stays traceable, auditable and adjustable –
no black box, no vendor lock-in. Created straight from the job description; integrated
into ERP, CRM and HR; runs 24/7, scales on demand, GDPR-compliant.

## Three automation levels (Assistant · Agent · Worker)

### Digital Assistant — rule-based ("digitale Assistenten")
- URL: https://www.mrknow.ai/digital-assistant.html · https://www.mrknow.ai/en/digital-assistant.html
- Works strictly along process and compliance rules (BPMN 2.0 & process engine).
- Ideal for structured rulebooks and guided case handling, incl. high-security environments.
- Not a chatbot: follows modelled, documented, auditable BPMN 2.0 processes.
- Business teams train and extend digital assistants ENTIRELY THEMSELVES – via the open
  BPMN 2.0 standard, with functional descriptions in plain business language, or on the
  graphical Process Board – no BPMN 2.0 skills and no programming required.
- 24/7, scalable, GDPR-compliant; integrates with ERP, CRM, HR.

### Digital Agent — AI-powered (KI-Agent)
- URL: https://www.mrknow.ai/digital-agent.html · https://www.mrknow.ai/en/digital-agent.html
- Extends the Digital Assistant with specialised AI agents that act autonomously,
  yet remain CENTRALLY ORCHESTRATED (no free-running individual AIs).
- Understands unstructured data (emails, documents, contracts) via LLMs; classifies,
  extracts, checks against rulebooks and decides.
- Regulatory safeguards: the process engine executes each step rule-compliantly,
  BPMN 2.0 keeps flows auditable, the Prompt-Tresor (prompt vault) versions all
  AI prompts – ensuring compliance with the EU AI Act and GDPR. Humans keep control;
  critical decisions can be modelled as approval steps.

### Digital Worker — autonomous (Process Engine & Systemintegration)
- URL: https://www.mrknow.ai/digital-worker.html · https://www.mrknow.ai/en/digital-worker.html
- Solves entire cases end-to-end and orchestrates multiple AI agents as a team.
- Connects legacy systems and web APIs without media breaks (autonomous data transfer
  between ERP, CRM, HR and line-of-business systems).
- The AI itself PROPOSES THE OPTIMAL PROCESS as a BPMN 2.0 model – users review,
  adjust and approve.
- Can appear as a digital AVATAR and be operated by natural VOICE – in portals,
  at kiosk systems or in service dialogues.
- Transparent orchestration in line with the EU AI Act; full human governance.

## Platform: AssistantBPM
- URL: https://www.mrknow.ai/assistantbpm.html · https://www.mrknow.ai/en/assistantbpm.html · https://bpm.mrknow.ai (Enterprise)
- Process modelling on open BPMN 2.0 (web designer / framework), process engine,
  low-code/no-code, middleware/integration, monitoring and governance.
- Awards include: Software Made in Germany, softguide seals (BPM, Low Code, Behörden),
  Process Solution Award, Innovationspreis-IT.

## Example digital workers (entry scenarios; each can be extended to Assistant, Agent or Worker)
Catalogue: https://www.mrknow.ai/fachkraefte.html · https://www.mrknow.ai/en/workforce.html
- Public Assistant (Verwaltung/OZG), Police Assistant, Security Assistant (NIS2/DORA),
  Konsulat/Consulate Assistant
- Tax Assistant, IFRS Assistant, Audit Assistant, DSGVO/GDPR Assistant, ESG Assistant
- Sales Assistant/Agent, Service Assistant, Retail Assistant, Hotel Assistant
- Factory Assistant, Energy Assistant, Developer Assistant, Legal Assistant, HR Assistant

## Compliance & trust
- GDPR-compliant (Cloud or On-Premise), EU AI Act-aligned orchestration.
- AI neutrality: works with different LLM providers – no vendor lock-in.
- Open standard BPMN 2.0: no black box; every step documented and auditable.
- Prompt-Tresor: central, versioned, access-protected prompt management.
- AI privacy: https://www.mrknow.ai/ki-datenschutz.html · /en/ai-privacy.html
- Co-determination (works councils): https://www.mrknow.ai/mitbestimmung.html · /en/co-determination.html

## Key pages (DE / EN)
- Home: https://www.mrknow.ai/ · https://www.mrknow.ai/en/
- Digital workers overview: /digitale-fachkraefte.html · /en/digital-workers.html
- Digital Assistant: /digital-assistant.html · /en/digital-assistant.html
- Digital Agent: /digital-agent.html · /en/digital-agent.html
- Digital Worker: /digital-worker.html · /en/digital-worker.html
- Examples: /fachkraefte.html · /en/workforce.html
- AssistantBPM platform: /assistantbpm.html · /en/assistantbpm.html
- Operations/Betrieb: /betrieb.html · /en/operations.html
- Consulting: /beratung.html · /en/consulting.html
- Webinars: /webinare.html · /en/webinars.html
- Salaries/cost comparison: /gehaelter.html · /en/salaries.html
- Infowall (news, articles, case studies): /infowall.html · /en/infowall.html
- About: /ueber-uns.html · /en/about.html
- Careers/jobs: /karriere.html
- Contact: /kontakt.html · /en/contact.html

## FAQ knowledge (canonical answers)
- Unterschied Assistant/Agent/Worker: Der Assistant arbeitet regelbasiert nach
  BPMN-Prozessen, der Agent trifft KI-gestützt Entscheidungen bei unstrukturierten
  Aufgaben, der Worker orchestriert ganze Vorgänge autonom über Systemgrenzen hinweg.
- Können Fachbereiche digitale Assistenten selbst trainieren? Ja – über BPMN 2.0,
  fachliche Beschreibungen oder das Process-Board, ohne BPMN-Kenntnisse/Programmierung.
- Bleibt ein Digital Agent DSGVO-konform? Ja – eingebettet in BPMN-2.0-Prozesse,
  Prompts zentral versioniert (Prompt-Tresor), im Einklang mit EU AI Act und DSGVO.
- Schlägt die KI Prozesse selbst vor? Ja – der Digital Worker erhält von der KI den
  optimalen Prozessablauf als BPMN-2.0-Modell zur Freigabe; zudem als Avatar und
  per Sprache bedienbar.

## Company
- Inspire Technologies GmbH, Leopoldstr. 1, 78112 St. Georgen, Germany
- Managing Directors: Dr. Michael Otte, Andreas Mucke
- Contact: kontakt@mrknow.ai · +49 (0) 7724 85990-10
- LinkedIn: https://www.linkedin.com/company/mrknow · YouTube: https://www.youtube.com/@mrknow
- Differentiators: AI neutrality (no vendor lock-in), open BPMN 2.0 (no black box),
  sovereign deployment (SaaS or on-premise), investment protection.

## Relevant search terms / Suchbegriffe
digitale Fachkräfte, digitale Assistenten, digitaler Assistent, Digital Assistant,
Digital Agent, KI-Agent, AI agent, Digital Worker, digitale Fachkraft erstellen,
KI-gestützte Sachbearbeitung, Prozessautomatisierung, BPMN 2.0, Process Engine,
Prompt-Tresor, EU AI Act, DSGVO-konforme KI, Fachkräftemangel lösen, AssistantBPM.